WHO WE ARE:

Guitar Showcase, located in the heart of Silicon Valley in San Jose, CA has been serving musicians since 1965 offering the widest selection of new musical instruments as well as the most sought after vintage instruments on the planet. Our staff of seasoned musicians is ready to help you find the best instrument for you, whether you are a beginner looking for your first instrument, or a vintage collector looking for the crown jewel of your collection. Guitar Showcase is an authorized dealer for many of today’s biggest brands including Fender, Gibson, Paul Reed Smith, Mesa/Boogie, Ibanez, Marshall, Taylor, Martin, and many more… visit us at www.guitarshowcase.com or contact us to ask about our massive selection of new, used and vintage instruments, and when in Silicon Valley, please stop by for a visit and see the Vintage Vault with hundreds of iconic Vintage and Collector Instruments as well as hundreds of other instruments.

 

PAYMENT TERMS:

Guitar Showcase accepts payment  through PayPal for most eBay listings. The exceptions are some products sold outside the United States, and some Vintage or Consignment Instruments, please call or email for details.

SALES TAX:

Guitar Showcase collects sales tax on all orders shipped to California at the San Jose Calif. Rates.

SHIPPING TERMS:

Orders are shipped 1-3 business days after payment is received and verified.  All items are professionally packaged and fully insured.  For security reasons, most shipments  require signature confirmation upon delivery!

We will not authorize the shipper to just leave your purchase on the porch! If you need special arrangements, please call or email us before buying.

RETURNS - NEW GEAR:

If the product is defective, it can be taken to the nearest Factory Authorized Service Center, If it suffered Shipping Damage, please email us for help in processing a claim, If you just changed your mind, or are unhappy with your purchase of a new item, please contact us directly before proceeding.  Most new items may be returned within 14 days of receipt (see exceptions below).  The buyer is responsible for shipping cost both out and back, any Credit Card Fees, as well as a standard 15% restocking fee.  (If you received Free Shipping on your order, the value of the uncharged shipping cost will be deducted from your refund.)  Items must be returned complete with all original    packaging/manuals/warranties/accessories/etc, in brand-new condition, and showing no signs of wear or use; if any of these conditions is lacking, the return may be subject to a further handling or re-stocking fee at Guitar Showcase’s discretion.  Refunds will be processed only after evaluation of the returned item.

 

(Exceptions: copyrighted works such as books/cds/dvds/software are non-returnable; due to health regulations, mouth-blown instruments, Headphones,earbuds or in-ear monitors, or any other product that has bodily contact and microphones are also non-returnable.)

USED/VINTAGE GEAR:

We want to be HONEST here----

Used and Vintage gear is, by definition, old and fragile. This gear is subject to age and handling wear.  Scuffs and scrapes, dents and dings, repairs, modifications and replacements all are to be expected.  So, while Guitar Showcase strives to accurately document and describe each piece we list, we can only accept responsibility for what we detail in the listing and what is visible in the photos.  Guitar Showcase is eager to verify any additional details necessary to address any concerns you may have: just make sure to contact us with any questions you may have before bidding or buying.  Beyond this, Guitar Showcase can offer no guarantee and can accept no returns on Used or Vintage gear. Please be sure you know what you are buying, and please do not think that older, used and Vintage Instruments should be set up in perfect playing condition.

For high priced Vintage instruments, we highly recommend that you either have a local friend try the Instrument or come in and try it in person.

CONSIGNED GEAR:

Some of the gear in the Guitar Showcase eBay store is listed on behalf of a consignor.  These pieces are not the property of Guitar Showcase and as such we can accept no returns on any consigned equipment.  Consigned gear is also subject to the same stipulations as Used and Vintage gear, as described above.  Please make sure to contact us with any questions you may have before bidding on or buying any consignment item.

 

INTERNATIONAL SALES:

Some listed items that contain Rosewood and other protected species may be ineligible for international sale; please make sure to read listing details carefully. For eligible sales, Guitar Showcase is happy to offer international shipping through USPS to select countries, with calculated shipping cost based on location.  Please contact us PRIOR to purchase for an exact shipping quote to your country.  Due to additional expense and complication, we are unable to accept returns on any international sales and all payments must be pre-arranged, please contact us for details. CAUTION, SEE BELOW!

 

Beginning Jan.2, 2017, CITES documention is required for import and re-export of many newly listed wood species (including all Rosewoods, not just Brazilian) and items made from them (like Guitars and their parts). These new rules will not allow the import or export of most Vintage Guitars and many newer Guitars and other instruments.  We are not able to furnish the required permits at this time, and in the foreseeable future.  You may be able to carry a personally owned Instrument across your border, but we cannot guarantee this, nor be responsible for the consequences and you are advised to check with your Country’s authorities before attempting to do so. The Instruments may be confiscated by Customs or Border Authorities!   For more information, see:

https://www.fws.gov/international/Permits/by-activity/musical-instruments.html

 

California Proposition 65 WARNINGS:

 

California's Proposition 65 requires special warnings for products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We cannot reliably determine which products may contain such chemicals, so we are warning you that all the products we sell, INCLUDING, BUT NOT LIMITED TO: New Electrical cords and cables, and especially used and vintage products, such as Guitars, Basses, Horns, Amplifiers, PA gear, Mixers, Patch Bays, Effects Pedals, Speakers,  Keyboards, Processors, Interfaces, Microphones, Headphones, Cables, parts and accessories which were typically made using LEAD SOLDER, may contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm, wash hands after handling. 

 

For More information, please visit California’s Proposition 65 Warnings website:

https://www.p65warnings.ca.gov/ and  http://oehha.ca.gov/proposition-65/general-info/proposition-65-plain-language