FREE DELIVERY SERVICE ON ALL ITEMS IN THE UK

TERMS OF SALE – NO RETURNS ACCEPTED

ON PERISHABLE PLANTS / DIGITAL ITEMS

IF YOU CLICK BUY IT NOW YOU ARE AGREEING TO THE TERMS OF SALE

By clicking "buy it now " you are confirming that you are aware of the plant/item you have ordered and how to care for the plant/item.

DIGITAL GOODS (DVD/CD’S/DIGITAL DATA ) All our digital items are tested before dispatch and attached with a signed and dated tested sticker over the seal of the items packaging. Photographs of all our items are taken upon dispatch and logged until order is complete and feedback left Because of piracy and digital theft of our digital goods where buyers are trying to return items after they have taken copies of and used digital content. You do not buy a music cd from a store and take it back after you have copied it do you ! So NO RETURNS accepted on digital goods. (doa replacements)

DAMAGES - Any damages to items by the hands of the postal service items will be replaced once proof of damage has been given by means of providing PHOTOS of items in original packaging (all damaged on arrival items will be replaced ).

PLANTS –All plants are sent Royal Mail first class and normally arrive next day . Larger items such as fruit trees are sent via courier service due to size .we have a no returns policy on plants due to the extra stress it would cause the plants being in the courier service twice so by clicking "buy it now" you are aware of our plant terms of sale and are aware that we do not accept returns on plants.

We DO NOT charge for postage and offer this a FREE SERVICE IN THE UK, occasionally damages can happen during the transportation process. All damages once the plants are in the couriers care are beyond our control, should your parcel arrive damaged it is advisable to report the damage to the courier / Royal Mail as plants are not insured by the courier /Royal Mail but should the external packaging arrive damaged you must report this. Please message us straight away and we will be happy to help along with photographic evidence of damage to the packaging so that we can report the damages to the courier/ Royal Mail. At certain times of the year your plants may get hot/cold during transportation process of which we have no control over so cannot be held responsible for any damage due to temperature fluctuations, however we do well pack all our plants so that they are well protected, but in extreme rare conditions heat/cold damage may be a risk so please take this into consideration when ordering

All our plants are well wrapped in many layers to protect them during transportation so rest assured that your plants will get to you in one peace. ALL damages must be reported ON THE DAY of receipt of goods along with evidence (PHOTOS) of damages of plants in actual packaging. We cannot accept photos of plants that have been removed from their packaging as this is not an accurate photo of plants damage upon arrival. Once you have provided the required information we may send replacements at our own discretion (providing we have stock) after required information as per terms of the sale. We cannot be held responsible for customers care of the plants. All our plants are checked and in a full healthy condition when they leave for the courier/Royal Mail .  We take time/ date stamped photos also video recording of your order .Information along with your tracking identification are stored until the plants are delivered so any queries on condition/ numbers on plants can be shown via photos and video.

We cannot be held responsible if you decide to contact us days after caring for your plants and you haven’t been able to care for them correctly or if they get eaten by slugs as any care for the plants once you receive them is beyond our control. We are HAPPY offer advice if you need information on how to care for your plants.

By clicking buy it now you are confirming that you have read and understood the listing . You are aware of how to care for the plant you are purchasing and that we don’t accept returns on plants or digital items and that you understand the full terms and conditions of the sale.