60 Day Return Policy
We want you to be satisfied with your purchase and your experience with us. We offer a 60-day return option. The return must be initiated on or before the 60th day from the purchase date. All we ask is that the product is unopened and still in the original packaging.You must pay for return shipping and use a shipping method with proof of delivery. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. Processing time for the refund to be available in your account will depend on your financial institution. If you do not see the funds within 5 business days of the refund being processed please reach out to your bank to get an udpate.
Packaging and Condition of Products
We guarantee our products to be fresh and every product is marked with a manufactured by date. We package in zip seal foil pouches which offers better protection from oxygen and moisture than any other packaging material, especially better than plastic jars and plastic bags.
Shipping:
- FREE FIRST CLASS SHIPPING inside the US!
- In order to receive items shipped with Express Shipping, a signature confirmation is required.
Domestic Shipping:
Orders within the United States are shipped standard using USPS First Class Mail. Upgraded and expedited shipping options (USPS Priority and USPS Priority Express) are available at an extra cost.All shipping methods include tracking information.
International Shipping:
International first class shipping is estimated at 2 weeks, but temporary customs delays may sometimes cause shipments to take 3 weeks. First class international shipments do not include a tracking number. The shipping number included is only the customs form tracing number. This number only shows when the package has departed the US. International Express shipping takes approximately 6-12 business days. This shipping method provides tracking and insurance.
Delivery Guarantee (Domestic and International)
We GUARANTEE that your package will be delivered to your door with GUARANTEED customs clearance for international shipments. If your package is not delivered (see exceptions), we will refund you the price paid in full or will reship the package for free. In order to be eligible for our International Shipping Guarantee, YOU MUST CHOOSE USPS EXPRESS MAIL INTERNATIONAL. Our guarantee does not include any duties you must pay to clear the package through customs. If the package is returned because you did not pay the customs duties, you will be responsible for paying shipping for us to resend the product. In this case, we will only issue a refund of your purchase price for this product and only if the package is returned to us. Returned international shipments can take 6-10 weeks. Shipping charges will not be refunded. It is your responsibility to research your Country's laws and to know if this supplement is legal. If it is illegal, it is possible that you will pay a fine for attempting to import an illegal substance. This fine and all other associated costs are your responsibility.
Disclaimer
The information provided is based on research of studies not party to Powder City, LLC. Dietary supplement research is continuously being conducted but many supplements are too new to have valid studies available. We do our best to be on the cutting edge of all research conducted on our products, but we are not responsible for any misinformation. Supplements are to be used at your own risk. The information given is not based on the advice of a medical professional. You should consult a medical professional prior to using any supplements as some supplements can be extremely dangerous based on their nature or depending on existing conditions or other supplements, diet, or medication being taken.