We combine P&P costs, so you pay only once. Simply place all the products you want to buy in our shop in the basket and pay the P&P only for the first item - there are no added P&P costs for second or more products (please note: you must use "add to basket" option for this to apply).

We offer same day dispatch on orders placed before 12pm. All orders are delivered using Royal Mail unless otherwise specified. KT Retail accepts no responsibility for transport delays or circumstances outside of our control causing late delivery. Express deliveries are fulfilled by Royal Mail Special Delivery and will be charged extra. Delivery will be to the address advised in your order. We will only deliver to the address provided at checkout. We accept no responsibility for the delivery to incomplete addresses. We do not allow collections.

We accept returns providing the following criteria is met – We must be informed within 7 days of delivery of the item of your intension to return; Items must be unopened, undamaged, unused and in the same condition as at the time if dispatch. Any used items returns are not accepted. NO postage costs will be refunded. In the unlikely case of damaged items, we will exchange for the same item upon return of the damaged item, however, be assured, we do check each item carefully before dispatch and only ship PERFECT items. Buyer pays for the return policy. If any item is returned, due to non-collection, from Royal Mail a refund will be issued, deducting P&P costs.

Delivery time for our items is usually 2-3 days after the date of postage, however we are not responsible if your item takes longer than that to arrive. We post all our items as detailed above and if there is any delay, this is due to Royal Mail and not our dispatch time. If your item has not arrived within 5 working days, please contact your local Royal Mail sorting office to see if they are holding it. In the event of a lost item, we have to wait 10 working days before we can report this to Royal Mail (this is the policy of Royal Mail). On the 10th working day we can refund or replace the item to you once you have confirmed at that time that your item has not been delivered. No refunds or replacements will be processed before 10 working days have elapsed. At that time we would immediately submit a report to Royal Mail that your item was not delivered, they would then investigate the matter and may contact you for confirmation. Please understand this policy is in keeping with the requirements of Royal Mail.