Product Quality

We are cautious to re-examine all products prior to dispatch and hope that you are satisfied with the quality.

In the event that we do fail and you are not satisfied with the product compared with our description, please contact us and we will make our very best attempt at resolving the problem.

Postage and Packing

We attempt to provide free postage and packing on the majority of our products. The product will be shipped in a new clear re-sealable packet and where possible in a new Jiffy bag, sent usually as a Royal Mail 'Large Letter' or 'Small Parcel' format package. This policy enables us to reduce costs to an absolute minimum and preserve the most competitive prices. For larger or fragile items, we will ship in a sturdy cardboard carton with internal bubble wrap as additional protection.

Postage will be 2nd class by default and the product will be dispatched same day up to and including orders received by 4pm on a working week day. If for any reason we are unable to achieve this same day dispatch promise, we will attempt where possible, to add additional product by way of compensation to you. We will add tracking to the item if this is deemed to be appropriate, at our own cost - unless explicitly declared in the advert.

Returns

We offer a full 30-day no-quibble refund on all of our products offered in 'Buy it Now'.

Buyer is expected to pay reasonable return postage charges if the reason for return is a change of mind. We trust that a return will never be necessary and that we have a responsible resolution process in place in the event that you are dissatisfied with our service.

In the event that we send out an incorrect item in error, please do not raise an "item not as described" or "return" claim via eBay. This is a time-consuming and quite unnecessary process for bus. Such errors, if they were to occur, can be easily resolved by messaging, please check our feedback for reassurance if required. Thank you for your understanding.