Please be sure to read and accept our store policies below,
and all available information related to the item itself.
| SHIPPING | PAYMENT | CUSTOMS | DESCRIPTIONS | HOLDING & TRACKING | RETURNS |
|---|
|
SHIPPING METHODEMS shipping offer for all orders! Tracking & insurance* included.
Weather/traffic conditions, postal strikes, and other factors can contribute to delays in delivery.
* In the event of a broken item, the insurance included requires that both the sender (SOU) and the recipient(you)
submit a damage report to the local post office. If either party doesn’t submit, the insurance becomes invalid.
For more details, please read “
Important Information”.
COMBINED SHIPPINGAll purchases to the same address are combined into one box upon payment.
Weight and size limits vary by country, so some exceptions to this process may apply.
SHIPPING ADDRESSItems will be sent to the address you specify in PayPal when you make your payment.
If the address chosen is different from your usual one, please leave a memo in PayPal informing us of this fact.
* Requests to change the shipping address after a parcel has been sent to the Osaka International Post Office will incur a return postage fee.
PAYMENT METHOD
Orders are processed as soon as they are paid.
Changing after the payment confirmed is quite complicated, so please ensure everything is correct when you pay.
PAYMENT DUE
Please make payment within 7 days of your purchase or auction win.
eBay automatically opens unpaid item cases after 16 days. These cannot be turned off.
Items will be cancelled and put back up for sale if the unpaid case closes without payment.
We reserve the right to manually open unpaid cases at any time after the 7-day period above.
CUSTOMS & TAXESWhen shipping products abroad, it is the recipient’s responsibility to pay import taxes and/or customs fees.
We cannot change the value of the products on the customs declaration form.
Also, purchased products cannot be separated into different boxes in order to lower or evade taxes.
As for items that were returned to us after a failed delivery, if it is clear that the customer has no intention to
receive the item, we reserve the right to refuse to reship the item.
For more details, please read
Customs & Taxes.
COLORSPlease use the color stated in the description as a first point of reference.
Photos are mainly for illustrative purposes, so colors may vary slightly from the actual item.
If you would like clarification about a particular item's color, feel free to contact us.
CONDITIONPlease refer to both the description and the photos in the listing to find out about condition.
We take into account the age of each item when assigning a condition tag.
Many vintage and antique items will, by nature, not be in pristine (factory) condition.
However, for the vast majority of our buyers, this adds to the flavor and story of the piece.
For more details about item descriptions, please read
Item description.
HOLDING ITEMSItems can be held for up to 7 days (including weekends) from the date of purchase or auction win.
We cannot hold items that
(a) have already been packed/shipped, or
(b) you have not purchased/won yet.
TRACK & TRACETracking numbers are provided in notification e-mails to your webmail address at the time of shipment.
Please check that the webmail address registered in your eBay profile is valid and correct.
Check the delivery status of your order at
Japan Post,
TrackingMore, or your country's postal service website.
LATE DELIVERIESPlease remember that the delivery times stated above are estimates only.
Customs issues, weather/traffic conditions, postal strikes, and other factors can all contribute to delays.
Please contact your local post office if your items are taking longer than imagined to reach you.
For more details, please read
Late deliveries: Where is my parcel?.
NO RETURN POLICY
Our store primarily sells vintage & antique wares.
Please understand that age affects both item condition and value as a collectible.
Due to the vintage/antique status and delicate nature of our items, in principle, we do not accept returns.
However, as each situation is different, feel free to get in touch with us if something arises.
