Please note the cost of P&P prior to bidding. If you feel it is excessive then do not buy. If you are successful then you are satisfying yourself with the costs,

All items upto 1.2 KG in weight will be sent using Royal Mail 1st Class Recorded, all items over 1.3 KG in weight will be sent using UPS next day tracked delivery for mainland UK, Wales and some parts of Scotland, 48 hours for highlands, some parts of Scotland, Isle of Man, Northern Ireland

Dispatch Times:

Items in most cases will be dispatched within one working day of cleared funds and also dependant on the date and time cleared monies received to the Buyers Ebay address as stated on the sales invoice.

Postage Discounts:

Postage discounts will be offered to buyers who buy more than one item. The postage cost will be charged to at the higher amount on one of the items Buyers have one.

P & P Ratings:

With Ebays new rating systems, all our P&P charges include such items as Bubble-Wrap, boxes and tape etc. We do protect your item so please bear this in mind when bidding on items. All items are sent either by Royal Mail 1ST CLASS with recorded delivery including a tracking number. For larger items our Courier Service also includes a full tracking system.

General Note:

Please note the cost of P&P prior to bidding. If you feel it is excessive then do not bid. If you are successful then you are satisfying yourself with the costs or bid accordingly so we ask you to rate the P&P cost as being satisfactory on the feedback form. We use approved and competent delivery services that are not necessarily the cheapest but our experience has taught us they do the job well and that our packaging is above standard.v

Preferred method of payment is either by Credit or Debit Cards or Paypal. (Not American Express). Buyers may choose to pay by cheque but items will not be released until monies have cleared our account. Please bear in mind cheques may take 5 – 7 days too clear depending on some Banks. There are no charges for Debit Cards but there is a 2.5% charge for the use of a Credit Card. If Buyers have arranged too collect items then cleared funds must be provided prior to or cash upon collection. All card payments will only be dispatched to the Card Holders address.

Payments for any item must also be received within 4 working days of auction end unless agreed with Gloucester Bike Specialist Ltd and the winning Bidder. After this time period Items will be re-listed and possible adverse feedback may be considered.

All Item prices include VAT, a VAT invoice can be requested and this will be sent with the item.

Any item(s) which is/are found to be faulty or not as described will be refunded or replaced, we must be advised straight away of the matter and we may ask for pictures to be sent to our parts department to access the problem and then relevant steps taken to make the returns process as quick and smooth as possible.

Returns must be sent to

Gloucester Bike Specialist Ltd
Stonegate Works,
Sudmeadow Road
Gloucester
GL2 5HG
01452 525437

Please read and understand our refund policy.

1) Gloucester Bike Specialist Ltd do not offer refunds on Electrical items.
2) Gloucester Bike Specialist will try to list items 100% accurately but if buyers are not satisfied with an item then a full refund including the P&P charged will be given.
3) All refunds have to be agreed by Gloucester Bike Specialist within 7 Days of the item being brought and all items must be returned to Gloucester Bike Specialist within 14 Days of the item being brought.
4) Please note that no refund will be agreed if the item was brought as an upgrade or possible modification that the item was not intended for, so buyers need to clarify this before bidding.
5) All refunds which are agreed and items returned to Gloucester Bike Specialist within terms of "section 3" above will then be paid out. 6) Refunds will be paid back to buyers by the means they originally paid Gloucester Bike Specialist.
6) Faulty and Damaged Items, Postage costs must be covered by yourself initially, but on receipt of the item we will be more than happy to refund ‘standard postage’ (this does not include any tracked or recorded delivery, this can be used, however you will not be reimbursed for these costs.) Any postage reimbursements will be done via a PayPal “send money” transaction. If you would like to state your PayPal email address we will be more than happy to process these funds for you. Also, if you have your postal receipt, please attach this to the document when you return this item to us.
7) All items are marked with white writing, this writing is NOT to be removed until you are completely satisfied with the item as removing this writing will invalidate any warrantys and or refunds.