Buyer Satisfaction
We are a small business that has been serving
Rockford, IL for over 40 years and we have been selling online for about 9
years. We pride ourselves on expert customer service and strive to do what we
can to insure your satisfaction, because we believe that nothing is better than
being able to communicate with an actual person.
Packaging
Records: Albums that have been
opened are prepared by removing the inner sleeve and record from the jacket. Records
are gently cleaned using our own special cleaner. They are placed in a heavy
duty polyethylene sleeve (with the exception of “lots” which may or may not be
placed in a polyethylene sleeve). Custom mailers are used with one corrugated stiffener and two
sheets of ¼” bubble wrap sheets for protection and cushioning for records. 45
RPM records are prepared the same way.
Collectibles: Item size and type dictate packing materials. Small items (pinback buttons, pocket calendars
etc.) will be packed in padded envelopes with corrugated stiffeners. Larger items will be packed in appropriate sized
corrugated boxes with cushioning (cushioning varies from shredded or balled
paper to Styrofoam peanuts or bubble wrap depending on item).
Shipping
All shipments are via USPS (United States Postal
Service) unless package size prohibits in which case we use UPS (United Parcel
Service). Record Albums are sent
via media mail class in the United States unless requested otherwise. 45 RPM records are sent either via first class
or media mail in the United States depending on the weight of the item and size
of the package. Items other than vinyl
records are shipped either parcel post or priority. All packages destined for delivery outside of
the United States will be sent via First Class or Priority mail. We will combine shipping when available to
reduce costs.
We are not responsible for duty costs or other
costs associated with the shipment of your item. Also, we do not control delivery times or
customs delays.
If you are overcharged for shipping we will
issue you a refund for whatever the overcharge is.
Payment
We accept PayPal and other authorized forms of
payment per eBay criteria. Payment is expected within five (5) days after auction
closes. If you are bidding on
auctions set to close at a later time, payment is still required for current
wins. We will hold items for a maximum of ten (10) days for combined shipping.
Returns
Returns are accepted only if the item
received does not substantially conform to the original listing description
elements. Returned items must be packed in original packing or
better, as presented and described in the original listing. We understand that
errors or oversights in descriptions can occur. If a buyer elects to keep an
item they dispute to be as described we welcome the opportunity to work with
you to resolve any conflict amicably. If a return is inevitable and there was not as issue with the
listing, the buyer is responsible for all shipping costs (both directions) and
the item we receive must be the same item in the same condition as when it left
my hands and shipped the same way. Additionally, all returned items must be shipped in the same
package that was provided or the same quality level. If an item is returned, buyer agrees to go to
conflict resolution to resolve any and all claims against us.