The poster will be sent in a cardboard tube

All my first aid products are supplied by reputable First Aid Companies such as Steroplast Ltd, Crest Medical, Reliance Medical & Safety First Aid Group.  These companies supply high quality products 

 

 

THE SMALL PRINT

Contacting us - please note that we are not always available in the office due to deliveries to our customers in Cornwall - we do promise to answer any emails, messages and queries within 24 hours. 

GUARANTEE

• All our products are brand new, direct from a medical supply company
  
• If you should, for any reason, find this product doesn’t meet your expectations, please return it to us.  We will give you a full refund less any Paypal fees. 
• The Buyer is responsible for the postage fees of any returned items
• In the unlikely event that you receive any defective or damaged product we will, of course, exchange the product immediately at no extra cost to you

POSTAGE

PLEASE NOTE THAT AS OF THE 2ND APRIL 2013 ROYAL MAIL INCREASED THEIR SHIPPING PRICES  AND ALSO CHANGED THEIR PARCEL SIZES.  PLEASE SEE BELOW FOR DETAILS ON OUR SHIPPING

Due to the new increased shipping charges by Royal Mail we will now be offering 2^nd Class Postage as our first choice option to offer you the best possible value.  We will still be offering 1^st Class Postage for those buyers who need an item quickly.

There is no longer Packet Post for the UK - this has been changed to Small, Medium & Large Parcels - the first level has now  changed where you can  send items up to 2kgs in weight for £3.00 (1^st Class) or £2.60 (2^nd Class) – previously there were 4 weight levels ranging in price . We would therefore suggest, where possible, you combine items up to the 2kgs to save on your shipping costs.

Unfortunately shipping costs for overseas customers has risen considerably and we are trying to find an alternative to Royal Mail.

We usually add on between 25p -50p to the shipping rate to cover our packaging costs i.e. jiffy bags, mailing bags, boxes, labels, printing ink and petrol to the post office – the price varies depending on which packaging materials we use.  To save you money we try and ship in jiffy bags and put this in a mailing bag when shipping overseas.  With some items i.e. bottles of eyewash, hand gel & disinfectant spray we have to ship in boxes which are more expensive.  Hopefully this will explain how our shipping costs are arrived at – it is not within our interests to make a profit on shipping as our Paypal fees are on both the cost of the item + shipping.

• If you require Trackable Shipping we suggest all our customers take out insurance i.e. Recorded Delivery for the UK & ‘Airmail Signed For’ for overseas customers.
• Please look at our Delivery Services for postage rates within the UK & Overseas. 
• We can’t be held responsible for loss or damage during transit if insurance is not taken out.  We will provide Proof of Posting to assist you in making a claim

Delivery Information

As a general rule we have found that delivery by Royal Mail to be very good and if you pay for 1^st Class Post in the UK you will usually receive the item within 24 hours. 

Royal Mail aim to deliver to Western Europe within three working days. Eastern Europe takes up to five days and other countries up to seven days, although we have found from time to time that Australia & the USA can take 10/14 days.

 However, we can’t be held responsible for the time it takes for Royal Mail to deliver your order. 

If your order doesn’t arrive within 7 days please contact us immediately so that we can try to sort this problem for you by trying to trace the order and arrange a replacement.  Please note that Royal Mail’s Policy on non- delivery is as follows:

 

"Please wait 15 working days (from the due date of delivery) before completing this form as we would not consider an item as lost until 15 working days have elapsed. We allow the 15 working days for items to be returned to the sender if there are any delivery problems."

 

With regards to International Deliveries the Policy states that you should wait 20 days for European countries and 25 days for the Rest of the World.

 

As you are aware things can go missing in transit and we would suggest that you take out insurance which we can track online. 

 

Insurance in the UK

The cheapest form of insurance in the UK is ‘Recorded Signed For’ and costs an extra £1.10p on top of the original postage charge – we will provide you with a tracking number so that you can track the item online via the Royal Mail website.

If you require any of the more expensive insurance types available i.e. Special Delivery by 9am, Special Delivery Next Day or Same Day please contact us for details as the cost depends on weight & size.

 

International Insurance

 

The cheapest form of International Insurance is ‘International Signed For’ and costs £5.30 on top of the original postage charge – we will provide you with a tracking number so that you can track the item online via the Royal Mail website. We must point out though, that this will only show you when the order has left the UK – it doesn’t show the progress in another country until it has been delivered.

 

Airsure® is the other option for International Insurance & can be up to one day faster than Airmail. The cost is £6.00 on top of the original postage charge. Your item will receive priority handling in the UK and overseas and benefits from an online tracking facility so you can check your mail's progress along the way.  Royal Mail work closely with international partners to ensure and maintain a high quality of service for

Deliveries and for that reason, Airsure® is only available to selected destinations:

 

Andorra - Azores (Portugal) – Austria - Balearic Islands (Spain) - Belgium - Canary Islands (Spain) - Brazil -  Corsica (France) - Canada - Faroe Islands (Denmark) - Denmark - Madeira (Portugal) - Estonia - Monaco (France) – Finland - France - Germany - Hong Kong - Iceland - Irish Republic - Liechtenstein - Luxembourg -

Malaysia - Netherlands - New Zealand - Portugal - Singapore - Spain - Sweden - Switzerland - USA

 

PAYMENT 

• 
  
• We accept & prefer payment by Paypal – we do not charge extra for payment by Paypal
• We also accept Personal Cheques, Postal Orders & Direct Payments to our Bank Account
• Overseas buyers must pay via Paypal
• Payment must be received within 3 days of the auction close otherwise a Non-Payer report will be filed with Ebay

 

All sales include 20% VAT.  Your total will be the winning bid + postage

If you require a VAT invoice please contact us when making payment