In addition to your statutory rights UPA-Global guarantees you a 100% NO QUIBBLE Refund Guarantee – the only proviso being that any item(s) purchased must be returned in the same condition as received and by certificate proof of posting/special delivery/registered mail according to value within 21 days of receipt.

If you need any more information or scans, please do not hesitate to contact us as soon as possible, we are usually here every day of the week to answer your e-mails, but may not be able to answer at the weekends, however we will do our best - so the sooner you ask the more likely you are to get the reply in time. We are grateful to ‘watchers’ who spot something or give us extra information that may be added to a description.

PAYMENT: PAYPAL IS OUR PREFERENCE, sterling cheques drawn on a UK bank and made out to 'UPA' are accepted, but we will not despatch the items until the cheque has cleared (7-10 days,) this also applies if you pay via e-cheque. We do accept direct payment by credit cards, if you wish to settle your payment this way please contact us, again we will not dispatch the items until we have received payment for them. 

POSTAGE:  From* .55p anywhere in the UK. From* £2.00 to anywhere in Europe and from* £2.50 to anywhere else in the World by standard international postage, (UK sent 1st class - non-UK by airmail). For items over £100, from* £8.00 by registered mail anywhere in the World/Europe, this includes international signed for and air-sure. Registered mail/Special Delivery is from* £6.00 for customers in the UK for items over £200. ** Please note that all items selling for £100 or more can ONLY be sent outside the UK by Registered/Air-sure. This includes combined purchases that add up to £100 or more. If you would like your items sent out using any of these services and the amount is under £100 for World/Europe and under £200 for UK, the cost will be from* £6.00 for UK customers and from* £8.00 for World/Europe customers. *From, weight and size depending.

If you are bidding on any other items of ours at the same time (or within a few days) please let us know so we can combine the postage

DELIVERY:  We normally mail within 1-5 working days. Registered/Special Delivery items, for the UK, are delivered the next day after posting, so please can you ensure someone will be there to sign for them. Thank you.