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Welcome to the Train Sets Only eBay store!
To make your purchase as simple and easy as possible, please refer to the store policies listed below.
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Check-Out Now! Click the Pay Now button at the top of this listing to immediately proceed with our checkout and payment process. Please note that the Pay Now button is ONLY available after winning an auction or completing a Buy It Now purchase.
If you'd like purchase more than one item, add them to your eBay Shopping Cart instead of clicking the Buy It Now button. You have 1 days from the end of the first purchase to add additional items to your order. Make sure all of your auctions have ended prior to checking out and making payment. All of your purchases will be consolidated into one checkout!
IMPORTANT NOTES REGARDING COMBINED SHIPPING: To ensure you receive combined shipping, add the items to your cart as indicated above and review your shipping options before checking out. Often times, the cheapest method we offer is not what eBay displays first.
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Payment
We accept the following forms of payment.
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Sales Tax
For shipments to Illinois addresses, we are required by State law to collect 7% Sales Tax.
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Shipping Policy
- Train Sets Only offers our customers a number of shipping options
during checkout. Shipping charges are based upon the shipping method
selected, the shipment weight, and the destination.
- Train Sets Only is not responsible for carrier delays and will only
refund you for such delays if the carrier refunds us. If the freight is
non-refundable due to their respective policies, we will not be able to
issue you a refund. There are many reasons why shipping refunds are not
provided. You an visit the carrier's website for further details on
their policies.
- In certain circumstances, a ship method may be restricted for your
particular purchase (ie - solvents cannot ship via air). If this is the
case, we will ship it via the best available alternative and if
necessary provide the necessary credit.
- Shipping charges are non-refundable.
Return Policy
General Returns
- Once we have shipped your order, you will have 30 days to return the
product for any reason as long as the product has not been used and is
in the original unopened package. If you are returning a train set, the
shrink-wrapping must be intact and the box unopened.
- Please email Train Sets Only via the eBay message center to receive a Return Authorization (RA) number and instructions.
- Upon receiving the returned item(s) in saleable condition as
determined by Train Sets Only, we will credit your credit card for the
originally paid price of the returned item(s), less original shipping
charges. Return shipping, including insurance, is to be paid for by the
customer. A 15% restocking fee will be applied to returns if product is
not in resellable condition..
- If you received free shipping with your order, our cost of shipping will be deducted from the amount we refund to you.
- Special ordered products may not be returned.
Shipping Damage
- Product damaged in shipment will be handled as a freight claim.
Please inspect your merchandise immediately upon receipt as carrier
claims can only be filed within 7 days. Because of this, we cannot
provide credit for damaged shipments beyond this timeframe.
- You must notify the carrier upon receipt if any outer package
damage is evident. If possible, refuse the package so that it is
immediately sent back to Train Sets Only. This will greatly expedite the
replacement process.
- You must email us via the eBay Message Center within 7 days to obtain an RA# and shipping instructions.
- Train Sets Only will ship out a replacement using the same ship
method originally selected unless you request and are willing to pay for
a faster method of shipment. In some circumstances, your credit card
will be charged for the replacement and then properly credited when the
defective item has been returned or the freight claim has been otherwise
handled. This allows us to quickly send the replacement and ensure we
receive the return.
- In the event a replacement item is not in stock, a complete refund will be issued or a mutually agreeable substitution made.
- Failure to contact Train Sets Only prior to returning the package
will delay processing and may result in no exchange or credit being
issued.
Product Defects - Product does not work upon receipt
- Under some circumstances, defective merchandise is to be handled
directly with the manufacturer. The product documentation often
indicates when this is the case. If you cannot locate this information
or the manufacturer's contact information anywhere on the product's
package or documentation, please contact us and we will provide you with
this information. Train Sets Only will help you resolve issues with the
manufacturer when necessary. Please keep in mind that working directly
with the manufacturer will often times result in the fastest resolution
to the problem (especially when only one piece is defective).
- Many times, we will simply instruct you to return the product and we will send out a replacement item.
- Do not return defective items to Train Sets Only unless
specifically requested to do so. We reserve the right to refuse such
returns at your own expense.
- If your merchandise is simply missing piece(s), please contact the
manufacturer who will be glad to send one out to you without the hassle
of shipping merchandise back to Train Sets Only.
Product Warranty
- After you have had the product for 14 days, all defects are to be
handled by following the manufacturer's warranty policy which can be
found in the documentation that came with your product. If you need help
finding the appropriate contact information, please contact us and
we'll be glad to provide you with it.
Click here for manufacturer contact information.
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Customer Service
If you have any questions, do not hesitate to contact us through the eBay's message service or via telephone at 1-815-462-4720.
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