About Us

We are an established Online Retailer, Distributor and Wholesaler who specialise in children's books, Cookbooks and diet book series collection. 

We are based in the East Midlands in the City of  Leicester (United Kingdom).

Why buy from Plodit - Bookwalla?

·   Our Aim is to bring quality Books for all at affordable prices

·   You can purchase with Peace in Mind via Ebay and Paypal Transactions

·   We are a local  family run UK Business – Dispatching Worldwide

·   Established on Ebay for over 5 years

·   We aim to offer the best quality service to our customers in delivery and communication.

·   We post via Royal Mail for customer convenience and heavy parcels via various courier services.

·   We aim to package by hand most of our items with strong bubble wrap and quality cardboard boxes to ensure your goods are received in best quality. 

·   Most customers in the UK can expect to receive their items within 2 days once the item has been dispatched.

·   Our  website attracts over 300,000 unique visitors every month and growing, Every year as a group of companies we process over 800,000 orders which are delivered worldwide

·   Easy Search bar facility to find the books you are looking for within our ebay store

·   Bigger Range of Series book collection and box sets compared to any major high street retail store in the UK

Terms and Conditions

Product Variation

Please note that we buy our books direct from publishers and are all brand new. From time to time books will be reprinted or revised.

 On rare occasions customers may receive an updated revised book which may have a revised cover or the description that may be slightly different to that we have advertised.

 If you require a particular exact edition please email us for confirmation.

 By purchasing a book from us you agree that you are happy to receive a revised updated edition book. (full refund will still be available if unsatisfied).

Please note additional items such as cd/ dvd / or any other item is ONLY included, if clearly stated in the listing description

Dispatch Times & Deliveries:

Our warehouse will dispatch the items in approx 1 to 5 working days. However most books are dispatched within 24hrs. It will then take a further 1 to 5 working days to deliver the book to a UK address, International orders may take longer (please see our delivery times) .

You must accept these terms and avoid giving us bad feedback for dispatch time as we have made this clear in advance.

Please note all items will be dispatched to PayPal Registered Delivery Address only, unless pre agreed otherwise. Any change of address must be pre- agreed by us before you place your order.

We stock many of our items at Amazon warehouse (Amazon Fulfillment Service). This means sometimes you will receive our books in the same high quality Amazon packaging with faster dispatch time.

Postage Discount:

As all our items are processed and dispatched from various locations, Hence discount on Multiple/Combine purchases is unavailable to customers as an option.

 Please note that there is None additional discount for multiple purchases. We may dispatch   items together or separately.

Shipping:

Please note we sell our books on many different Platforms. This means some books will become unavailable because someone has bought the same book before you on a different platform. In such rare circumstances we shall refund you or use other suppliers to ship your order direct. This saves us & the customer time as you will receive your order sooner.

Terms and conditions of the sale

Please note if the product is unavailable  for  reason or is zero in stock, we reserve the right to give you a full refund.

Errors will be corrected where discovered, if the order is due to an error then we reserve the right to revoke it, hence contract is completed once we send you the dispatch email along with a valid tracking number. E&OE.

Customers who require a faster dispatch and delivery should phone us  before 11am to see it it is possible to get your item dispatched and delivered via courier with 48hrs express service.

Delivery - Frequently Asked Questions

How will I know when my order has been dispatched?

As soon as your order is dispatched from our warehouse you will be sent an email to confirm that it is on its way.

How long will it take for me to get my order?

Please check the detailed information at the top of this page for the shipping method that you have chosen. For UK it is 10 working days. Europe it is 15 working days. Rest of World 20 working days as a guide.

What if I require a faster dispatch and delivery Service?

You may Upgrade to First Class Postage ( 3 Working Days Dispatch time & 3 Working Days Delivery Time - for UK Deliveries Only. Remember this can take up to 6 working days in total.

By Upgrading to Royal Mail First Class Service, you will excel higher up in the queue for a faster dispatch time and will receive your item a lot faster than our standard second class service.

Alternative please select our express Courier Service which takes 1 day dispatch and 1 day delivery which is a total 72hr service excluding weekends.

How do I get tracking Number for my Delivery?

Tracking is only available to those customers who have upgraded to our express 72hr Courier Service upon request.

What do I do if I have not received my order when expected?

Courier If you have upgraded your postage to Courier then please check your tracking details and contact the courier to trace your parcel. Please note that couriers can deliver up until 7pm.

Royal Mail Although 1st class mail is usually delivered in 1-2 days, it occasionally takes longer. Royal Mail themselves do not consider mail to be lost until 15 working days after it has been sent.

If there is still a problem, please email sales@bookcollection.co.uk or call 0116 2511433.

What if there is an item missing or damaged?

If you have an item missing from your order or damaged please email  sales@bookcollection.co.uk    or call 0116 2511433. We shall try our best to rectify this situation.

What happens if I am not at home to accept my delivery?

Courier 

If you are unavailable, the courier should leave a calling card and take the parcel back to your local depot. You will then be required to ring the courier to arrange another suitable delivery date within next 5 working days

If delivery is still unsuccessful then your parcel will be held until  you can collect the parcel from your local depot. If delivery has been unsuccessful after approximately 5 days and the courier has been unable to contact you, the parcel will be returned back to us.

Royal Mail If your parcel will not fit through your letterbox or requires a signature, Royal Mail should leave you a card, allowing you to rearrange delivery or collect the parcel from your local sorting office.

Return Policy

We aim to offer the very best shopping experience with Plodit Bookwalla however occasionally you may need to return an item.

To return an item(s) please follow the following Instructions:

Firstly  we would like you to write a covering letter with your order reference number and return it with your invoice and goods to:

Customer Returns

Plodit Ltd
Unit 17
Vulcan House 
Vulcan Road
Leicester
LE5 3EF
United Kingdom

We would recommend that you return your items via tracked post. Please clearly state on the invoice the reason for return and whether you require a refund or exchange, We are only able to exchange items for the same product.

Personalised Items are non-returnable. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.

If a full refund including original delivery costs is required then the entire order needs to be returned back to us within fourteen (14) working days. However you will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within fourteen (14) days.

The goods do not need to be in their original packaging however in a sell able condition, and at your own cost and risk.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

Our returns policy does not affect your statutory rights.

For Defective items please contact us in advance informing us of the damaged item so that we can give you return instructions.

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase. If we cannot refund via the original payment then a cheque will be raised to the address on the order.