We
accept payment only through Paypal.
We ship the item
worldwide.
We ship within 1-2 business days after
payment is confirmed.
We ship the item via EMS or FedEx. Insurance
will be included into the Shipping and
Handling fee.
A tracking number will be provided after the
item has been dispatched.
It usually takes 3-5 business days to ship to
the USA. Delivery time varies by destination and
by factors such as weather, custom clearance
condition etc.
Please contact the respective post services for
more information.
We only ship to your PayPal and Ebay
account's
registered
address.Please make sure that
your shipping address is up to date on your
PayPal account before placing the order.
If your region couldn't show shipping rate,
please contact us for shipping cost and details. *When using EMS(Japan
Post), if the item comes with a battery, the
battery has to be inserted into the body for
Japan post policy. We will insert the battery
into the body before shipping.
Import Duty/Customs fee
Import duties, taxes fees are not included
in the item price or shipping cost. These
charges are the buyer's responsibility.
These charges are normally collected by the
delivering freight (shipping) company or when
you pick up the item - do not confuse them with
additional shipping charges.
Please
contact your country's customs office, local
Post Office or FedEx for the
information on additional costs prior to
purchase.
If you want your item to be shipped within Japan
domestically, consumption tax (8%) fee will be
added to the item price. *We have to declare the
actual price and details in the invoice for
our company's policy.
We are sorry that we could not declare lower
price in the invoice or mark the package as
a gift or used item.
Return Policy
Generally, we accept return for exchange or
refund within 14 days
since the items arrived to your
door.
For a full refund, all returned items must be unused, unopened and
undamaged in the same brand
new condition as it was delivered
to you.
If the item does not under the `brand new`
condition, we will not be able to make a full
refund.
After checking the item and estimating its
condition, we will decide the percentage of the
refund (80%, 50%, etc).
All
packaging, manuals, warranty cards, box and
accessories must be sent back with the item.
Please make sure to write "Return Item" on the
dispatch slip paper when sending back the item
to us.
The
item must be sent back via EMS(USPS)
or any carrier that provides tracking
number..
The buyer is responsible for the items till we
receive them.
Please contact us before shipping back the
package.
The responsibility
of return shipping cost depends on
the case.
We deal with return and refund case
by case.
Simply, we divide the cases by 2 categories.
Manufacturer Defect
Non-Manufacturer
Defect
return
shipping cost
responsibility
on seller
on buyer
refund
amount
full refund
or
exchange
decided
by seller after assessing the item
condition
Warranty
How warranty works? If you have any warranty problems, we will
assist you.
Generally, the warranty is a one year standard
warranty and it is valid
in Japan only.
Item
repairs are carried out by the manufacturers
here in Japan.
If your item has a problem, you have to ship
your item together with the warranty card back
to us.
The item must be sent back via EMS(USPS)
or any carrier that provides tracking
number.
The manufacturer will decide if the problem
is covered by the warranty.
If the problem is not covered by the
warranty, extra repairing fee will be
charged.
The shipping cost and extra repair
fees are the buyer's
responsibility.
Warranty
cases usually take around 14 business
days to be processed in Japan. If it is
going to take longer we will contact
you.
Warranty scope Only items that have manufacture
defects may be covered by the warranty. Items
that have been damaged from actions
such as drops, self repair, non
maintenance damage, water damage,
damage caused by misuse are out of
free repair scope.
FAQ
1) Can you lower the value in
the invoice or mark it as a gift?
We cannot undervalue the products or mark them
as gift/used item, as it is prohibited by the
law. Please understand.
2) What “Japan model” means?
It means Japan domestic market model.
3) Can you send me an English
manual?
English manual can be found and downloaded
online.
If you can not find English manual, please let
us know.
We will assist you.
4) Can you check the
item/change settings before shipping?
We cannot do so in order to keep brand new
condition.
If you
have problems with changing the settings,
please let us know.
We will assist you.
5) Is the item genuine
and brand new?
All our products are genuine and brand new in
original boxes. We do not sell fake/used items.
6)
Is the box factory sealed?
There
are items that come sealed
by manufacturers. There
are also items come unsealed. No
matter if the
product comes
sealed or unsealed, it is brand new
and unopened.
7) What about import taxes in
my country?
Unfortunately we cannot check import tax
information of your country from Japan. Please
check with your local customs office or contact
the post office for more information.
8) Can you ship via standard
registered mail/DHL/etc?
We ship via EMS or FedEx only.
9) Can you ship to a
different address?
We
can only send to your registered address of Ebay
and Paypal. Please keep your shipping address up
to date on your PayPal account before placing
the order.
About us
Winktokyo is a professional trading company
in electronic business.We have a retail shop in
Akihabara, Japan, selling various electronics
and Electrical Appliances both domestically and
internationally over the internet.
We are dedicated to provide you with high
quality items and unmatched service.
We promise our customers that our items are 100%
authentic, official products.
We always handle your products very carefully.
We never send you poorly-packed products.
You will certainly receive your product in
perfect condition.
WINK Customer Support: Monday to Friday, 10am -
8pm (Japanese Standard Time)
Please keep in mind that we do not work on
weekends and Public Holidays in Japan.
If you have any questions please feel free to
contact us. Your satisfaction is important
to us.
If there are any items you are looking for,
please let us know. We will do our best to make
sure you are happy with your order!
WINK
Head office
3-12-2 Ryusen Taitouku Tokyo
110-0012 Japan
WINK
Akihabara Branch
2-7-2 Kandasudatyou chiyoda-ku Tokyo
101-0041 Japan
