Any questions please feel free to ask - sales@odin-systems.co.uk

Important Information for Buyers:

ODIN Systems is also part of ODIN Tactical

ODIN only advertises stock that we hold or manufacture, however we do also operate our own dedicated websites and retail outlet's – In the unlikely event your item is out of stock we will inform you immediately (During working hours or next working day) and offer either a full refund or the item placed on backorder and dispatched and dispatched with free P&P

All items are brand new unless otherwise stated in listings 

Transparent Pricing: We aim to offer consistently low prices. We do not believe in gimmicks, misleading discounts or price promises.

Buyer Protection: We are a UK VAT registered retailer. You are protected by UK Sale of Goods legislation when buying from us.

Customer Support & Contact Us: 

Our customer line’s operate 09.00 hrs to 18.00 hrs Monday to Friday +44(0)1830 520714     

Please feel free to speak about any order you have placed or for any question you may have with regards to our product range

We understand that we cannot please every customer all of the time however we do and will continue to try. Any problem with your order please let us know so we can resolve the matter to your satisfaction before leaving feedback

Payment:   ODIN accepts all types of payments:

Credit & Debit Cards – To pay with these means please ring during working hours

Bank Transfer - Please contact us so bank details can be sent

Cheques – Please make payable to ODIN Systems Ltd (Please note goods will not be released until clear funds are shown in our bank account

Cash & Postal Orders – Please ensure secured postage methods are used (Special Delivery) as we are not responsible for payments that go missing in the postal system

Dispatch Time:

We aim to dispatch all items same day or next working day, however on rear occasions this may take up to 48 hours. (please see our opening hours above)

Postage & Packaging:

Please note that due to the amount of packets that go missing we only dispatch item using secured tracked methods of postage (Excludes some patch & stationery sales) - Please note our delivery charges

Postage prices are calculated by weight and volumetric weight for overseas customers; we always combine postage but please wait so an invoice can be sent otherwise the automatic system may charge you more.

All items are dispatched with your selected postage method – We use Royal Mail Track & Trace, & UPS 24 for UK, BFPO & international buyers

Please note that we cannot replace or refund items which have not arrived until the Royal Mail mandated time period of 15 working days (UK) and 21 working days (overseas) have passed.

Import duties, taxes and charges are not included in the item price or P&P charges. These charges are the buyer’s responsibility. Please check with your countries customs office to determine what these additional costs will be prior to bidding/buying.

Returns Policy:

Faulty items are rare due to the nature of the products; however, should you receive a faulty item you may return it for replacement or refund, after notifying us of the problem.  This does not cover items that have incurred damage through neglect or misuse.

Customers may also return items, at their own cost, within 14 -days from purchase for a full refund of the purchase price, providing the item is in as-new-condition and with all original packaging.  Any returns received after the 7 days will be refused.

Customers MUST notify us of any intention to return goods so a return number can be given before doing so, or the return may be refused. Please also ensure you have a brief note with your user ID on it also.