Guarantee Payment Information Shipping Information Returns Policy

All products are sold with 30-day satisfaction guarantee. During the period you can return the item in original packaging and full refund will be given.

Here are some good reasons why choose us as your regular skin care suppliers:
• All our products are sourced from licensed suppliers and are fresh.
• We are trading since 2006 and during this time we have served over 14,000 satisfied customers.
• All orders are nicely wrapped and accompanied with surprise gifts + product samples when available.
• Very personal customer service. No cooperate robots but people with true care for the customer, just as if you would talk to to a friend.
• Wide range of products so you can get the skin care from your favourite brand in one place, not wasting time and money looking for the lotion in one place and cream somewhere else.
• Free advice on what products to choose for your skin type.

Payment methods
We accept Paypal and credit cards.
All payments must be made within 4 days of purchase.

Please contact us if you prefer to pay by credit card.

Shipping can be combined if buying two or more items. Please use “request total from seller” option before making the payment. We will only use traceable delivery service, a signature will be required upon the delivery.

We dispatch our items in 1-2 days time, the speed of delivery depends on the service you choose at the checkout.

USA, Canada & Brazil
We use Royal Mail Airsure® - international priority delivery with online tracking. Delivery normally takes 4-10 working days after posting.

Hong Kong, Singapore, Malaysia, New Zealand & Iceland
We use Royal Mail Airsure® - international priority delivery with online tracking. Delivery normally takes 6-10 working days after posting.

Rest of the world
Royal Mail International Signed for – registered airmail, delivery times vary from 5-14 working days depending on location and other factors.

Royal Mail advise that in some cases delivery time can take up to 25 working days to the following areas: South America, Africa, Indonesia, Israel, Oman and Australia.

International Express Shipping
We use DHL Worldwide Express or UPS Express Saver service. Delivery usually take 1 to 3 working days to most locations worldwide.

We offer 30-day hassle free return policy. Return of any items will be subject to our standard terms and conditions for online purchases.

We will refund return (postage) costs if:
- an incorrect item is received;
- the item has arrived damaged (please provide photographic evidence and we will resend the item or issue a full refund).

Buyer pays for return costs if an unwanted item is ordered (or any other reason not related to the item condition). Only unopened items which are fit for resale will be accepted.
If you wish to cancel your order, return it or report other problems, please contact our customer support team via ebay messages or call +44 (0) 1225290231.