Payment methods accepted:

• Paypal

• Card payment over the phone

• Cash on collection. (LEL Timber must be notified that item will be collected as soon as purchase made)

Please call us on 01409231695, and one of our friendly staff will be happy to help.

Faulty goods will be replaced for either a refund or replacement upon return of said faulty item, Such goods must be rejected within 5 working days of either collection of delivery.
Goods supplied incorrect to order will be replaced by the correct goods upon return of incorrect item, return delivery charges will be covered by LEL Timber.
In the rare event of the customer changing their mind, we will happily refund the items value, however it is the customers responsibility to cover the costs of returning the item. We will not refund the cost of any delivery charges in this scenario.

All dispatched items are thoroughly checked whilst wrapping for any faults. However, all be it very rarely, items can be damaged in transit. LEL Timber take the best precautions whilst packaging the items to ensure this doesn't happen, but in the unlikely event of an item arriving broken or damaged, do not sign for the item upon delivery, and contact us straight away. We will then decide the best course of action.

Please note that all delivery dates stated are worked out with our average delivery times to date, however, as we use a third party courier company, we cannot be held responsible if an item's delivery is delayed. However in such a case, we will do our best to find out the cause of the delay and try to solve the problem.

In the event that an item is returned to LEL Timber as a failed delivery due to the absence of a signee upon delivery, or due to incorrect address details supplied, all costs will be met by the customer for re-delivery. Should this happen, LEL Timber will be in touch upon return of the failed delivery to ensure address details are correct.