Damaged: | Must be notifying within 10 days, please email us and describe damages to the item and packaging materials as well. We may also ask to provide pictures to help expedite the claim process. We will explain how to claim on insurance for damaged during shipping items
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Non receipt: | Must be notifying within 10 days. It is buyer responsible to track packages and ensure safe arrival. If package show delivered but buyer had not received we will contact EMS and wait for investigation. If buyer provided incorrect address, we will try to contact carrier but not guarantee replacement |
Received Wrong product: | Must notify within 10 days. Please check to see if product looks similar to pictures showed on ebay then contact us either by phone of by email. We need to get the tracking/invoice # off the box so be sure not to throw away any packaging materials. We will send you return instructions and replace the correct part for you. |
Bad address: | If shows delivered we will try to retrieve package no guarantee. If package is return due to bad address buyer is responsible for shipping charges again. |
Defects and Fitments issues: | Notify within 10 days. We recommend profession help if you encounter problems. Please check auction description to match your vehicle year make and model. We may ask to provide pictures to show issues then determine if we will accept the return . |