ORDER CONFIRMATIONS AND TRACKING INFORMATION

Once your order has shipped, we will email you a shipping confirmation which will contain the tracking number for your package.  You may also track your package at the appropriate shipping website (USPS, UPS, Fedex).  Should you have any trouble whatsoever, please do not hesitate to contact us via email.

RETURNS AND EXCHANGES

We will gladly accept returns and exchanges of undamaged merchandise within 30 days of purchase.  Please contact us via email for instructions.  Refunds:  If we made the error: wrong color, or item- then the postage will be credited back to you.  If you made the error: buyer's remorse, changed mind- then the postage is on you.  Exchanges: The return postage is on you.

PRODUCTS AND PRICES

Although we have made every effort to display our products and their colors as accurately as possible, the displayed colors of the items will depend primarily upon the monitor of your computer or the screen of your device.  Prices are subject to change without notice. 

CUSTOMER FULFILLMENT

Grassy River Trading Company really does want your visit to be a pleasant one.  We offer custom designs services on our jewelry items.  If you are searching for a product that is not currently available through our websites, please email us and we'll try our best to locate one for you, or let you know if it can be purchased elsewhere.  Gift shipments, gift wrapping, just ask.

CONTACT US

If you have any questions or concerns about an individual item, please email us before you make the purchase.  If the need should ever arise and you would like to speak to us, just leave your phone number in the email, along with a "Best Time" to call, and we will do so.