eBay

About Us

Wild Star Hearts UK Ltd are a well established e-commerce retailer who have been trading on all the major platforms worldwide since 2010

We make it our goal to ensure top customer service and satisfaction. Everyday the Wild Star Hearts team work hard to take better photos, list more items, and provide a faster shipping/packaging service. Being human we do make mistakes from time to time. When we catch our mistakes prior to shipment, we will notify you of the issue(s). By doing so, we've gained many new and returning customers. We do our best to provide an excellent and enjoyable shopping experience for all of our buyers. If ever a problem may arise, we ask you kindly to work out any issue(s) with us through "My eBay Messages." We will gladly assist you with any of your questions or concerns.

Many of the items sold by Wid Star Hearts are manufactured by us and those that we source from other suppliers are 100% authentic and purchased directly from major manufacturers, factories, and wholesalers.

We truly thank all of our customers for shopping at Wild Star Hearts and by doing so, helping our company grow. As we expand, we hope to continue to provide a wonderful shopping experience and great prices for all of our customers.

Best regards

Ian Kent (GradIPD)
Director of Retail and Product Development
Wild Star Hearts UK Ltd

Payment

We accept payments by PayPal only. 

All of our retail offers are of the ebay 'BUY IT NOW' type. 

COMBINED PAYMENT

Please let us know if you would like to combine your orders and we will gladly assist you if you are unfamiliar with this process. 
If you pay for your items separately, there is a chance of it being shipped separately and combine shipping discount will not apply. 
If you need more time to shop, pay for an item, wait for an auction to end, made a mistake or just need to cancel an order, please message us through 'My Ebay Message.'

Please take a moment to read our shipping policy.

Yes, we offer combined shipping at a discounted price. The heaviest item with the highest shipping cost will be calculated at regular price. Each additional item will be discounted at 50% off their shipping costs.

Please do not pay for items separately, because it might be shipped separately and the shipping discount will not be applied to the item(s) that has been shipped.

What if I didn't receive a combined shipping discount or Ebay had me check out my items separately?

If Ebays system did not allow combine shipping for you or made you check out items separately, please contact us through 'My Ebay Messages' and someone will assist you.

I already paid for my items separately, can I get them shipped together and receive a combined shipping discount?

Yes, if the item has not been shipped out. Most of the time we try to find out which buyers did not receive a combined shipping discount, but if we do not combine your shipping cost for you or if you would like all your items in one package, please message us for further assistance at "Me Ebay Message."

Shipping

All order are dispatched with professional, reliable couriers such as Royal Mail, DHL, USPS, 

All orders received by 3pm Monday to Friday will be dispatched the same day. 

Please check and confirm that your address information is current on both Ebay and PayPal.

Shipping charges are non-negotiable and our domestic mailing service is with The Royal Mail and Interlink Express for next working day requests
Free Post items will be delivered using a PPI48 Royal Mail Service (2-3 working days not guaranteed by Royal Mail)
First Class Service using a PPI24 Royal Mail Service (1-2  working days not guaranteed by Royal Mail)
Interlink Express (Next Working Day guaranteed) with free tracking information and choice of delivery time.

Our dispatch cut-off time is 3pm Monday - Friday

International Buyers - Please Note:

Import duties, taxes, and charges are not included in the item price or shipping costs. These charges are the buyer's responsibility. 
Please check with your country's customs office to determine what these additional costs will be prior to buying from us.
Delays in delivery may occur due to various countries customs inspection policy. We have no control over this.
Ebay will provide customers with estimated delivery dates, however, these should not be mistaken for actual delivery times.

Contact US

Wild Star Hearts UK Ltd
Ruxton House
14 Ruxton Close
Swanley
Kent
BR8 7DA

Email: wildstarhearts@gmail.com

General Enquiries: 01322 400497

Sales: 08000934110

VAT Registration 153754892

Our aim is to answer all questions within 24 hours

Returns

Here at Wild Star Hearts UK Ltd you will find that we conduct our business in tight accordance with the Sale Of Goods Act 1979 and the Office for Fair Trading (OFT) guidance regarding Distance Selling Regulations 2000 (DSRs). Please read all the information below carefully so that you can be confident that when purchasing items from us, you are dealing with a business seller who is operating within the framework of the law. All items in our shop are on a 'Buy It Now' basis and as per DSRs we offer a 14 day "cooling off" period. This means that you are entitled to cancel any orders made with us within 14 working days of receipt of your order.

The terms and policies below form part of our legal contract and are presented to you in a durable format, however, if you would like a hard copy sent to you we are happy to supply this. It is important that you agree with terms and policies before moving on to purchase an item(s) from us. This does not affect your statutory rights.

(1.1) Returns Period & Terms of Practice (2)

If you need to return an item, we only accept requests made using the official Ebay Returns Process. Once we have been notified by Ebay, we will provide you with confirmation of the return address and an authorisation number, which we ask you to include on a cover note when returning the item to us. The authorisation number helps us quickly process your return and subsequent refund. From issue of the authorisation to return, items must be received back to us within 30 days to be eligible for refund. We will refund the cost of the item and postage, minus any discounts we may have already given as part of our Multi Purchase Postage Discount offer, within 7 days of receiving your returned order.

(1.2) Condition of Returned Items (Cancelled Orders) 

The OFT states "the customer must take reasonable care of the goods while they are in their possession, package the goods carefully and return them using a reliable service". Your rights to cancel an order and receive a full refund will be undermined if items are returned in a condition that renders them unsaleable as new. The term unsaleable is best explained by asking yourself the following question. Would you buy an item, being sold as new if the tags had been removed and if it: smelt of perfume, smoke, washing powder, pets etc. If it was covered in hairs both human and pets, food stains and other contaminants. Stretched, pulled, ripped or torn, this list is not exhaustive. Please do not return items that are unsaleable they will not be eligible for a refund or exchange. As stated by the OFT, It is the buyer's responsibility to package goods carefully and return them using a reliable service. With the exception of faulty items and those sent in error, all return postage costs are the responsibility of the buyer and will not be reimbursed. We recommend obtaining a free certificate of posting for all return items. If a item is returned without it's original tags it will not qualify as refundable.

(1.3) Faulty Or Incorrect Items

All our orders are double checked to ensure we are dispatching the correct items. Furthermore we quality check the product, this includes sizing description etc. However human error in some cases is inevitable and where this happens we appreciate our customers patience and seek to resolve the error as quickly as possible. If you receive an item that is faulty or incorrect, we will exchange it, or refund the cost of the item once the item has been returned to us. We will pay your postage costs to the value agreed at the time of your notification to return the item to us. If an item is being returned as faulty or sent in error, for instance the wrong size, and it is found that upon receipt of the item no fault or error is found, it will be treated like a customer cancellation and therefore return postage costs will not be reimbursed.

(1.4) Exchanges

If you wish to exchange an item, please return the item in line with our returns policy section (1.2). We will refund your order and the required item can be purchased directly from our ebay shop. Please do not ask us to deviate from our exchange policy.

(1.5) Lost & Non Delivered / Collected Orders

The OFT states "It is the responsibility of the buyer to provide the seller with a full and complete delivery address in order that seller can accept responsibility for completing the transaction". In cases where items are returned to us because the address was incomplete or it was not collected from the post office/delivery centre by the buyer we will only refund the value of the items, not the postage costs. We will also charge a 10% re-stocking fee in cases where stock amounts are limited. If the buyer still wants the items we will ask for postage costs to be re-paid. In cases where a delivery has gone missing and not delivered, if we find that the address is incomplete on investigating the claim we will not process a refund of any kind. We urge all our customers to ensure that their delivery address details on both Ebay & Paypal are full, correct and up-to-date. Please note it is Ebay and Paypal policy that we can only ship to the address provided on your Paypal account. 


If an item is cancelled after notification of dispatch has been sent, we will reclaim all shipping fees from any subsequent refund granted

ROSE WHITE ON BLACK Womens Dress Official LIQUORBRAND Merchandise

About Us

Payment

Shipping

Contact US

Returns