Vive-Mart has been an active member of eBay community since 2014. Our main goal is to ensure the highest customer satisfaction, so we keep a very close eye on every transaction, and always try to provide prompt and helpful responses to every client. All of our cases are purchased from authorized distributors, so you have a complete guarantee that the product is 100% original. Each item comes in its original retail package unless otherwise stated in the listing. All products are warehoused in our Cherry Hill, NJ warehouse and shipped within 24 hours during business days.

We process all payments through PayPal where all major Credit Cards are accepted (AMEX, Visa, Mastercard, Discover, etc).

Payments can also be processed through our telephone sales support line: (856) 281-1636

Feedback

We strive on 100% customer satisfaction but we know sometimes misunderstandings can occur, so if for any reason you are not 100% satisfied please contact us so we can make it right before leaving any negative feedback, which can hurt our business. The feedback is very important to us, and we would appreciate if you take a short moment of your time to leave us 5-star ratings. We will gladly return the favor.

Shipping Policy Domestic & International:

All items are shipped the next business day with tracking uploaded to eBay. Items are shipped generally around 1:00pm ET. If Standard shipping is listed on the item it will ship USPS First Class mail, USPS Priority Mail, Fedex, or UPS – depending on the cost. If Economy shipping is listed, the item may ship Fedex Smart Post and that can take up to 8 business days to deliver. If you pay the small amount to upgraded shipping to expedited the item will ship USPS Priority Mail or Fedex with estimated time of 3 days or less shipping time.

Important notice: Free shipping is offered using USPS, so keep in mind that sometimes the Post Office can add one or two additional days to the expected time of delivery; if you need an exact date of arrival, we strongly recommend you select Priority Mail Service as your shipping option.

International Buyers – Please Note:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be before bidding or buying.
We’re thrilled to offer international shipping, but please note that international orders are final sale - we cannot offer returns.
It's illegal to falsify customs declarations or mark an item as a "gift" in order to avoid customs fees.

Hassle-Free Returns

Sometimes you just need to return an item. We’re proud to go above and beyond most sellers with a 30-day refund or replacement policy.

To return an item, please contact us through Ebay’s Message System, or call us toll-free at (856) 281-1636.

We’ll provide an RMA (Return Merchandise Authorization) number and further instructions.

New Products:

Any product that is returned to us in “not selling” condition means loss since we are not the manufacturer. With this in mind, any product that is returned opened, damaged, with signs of use or with missing or damaged elements (such as manuals, screen protectors, connectors, cloths or any other accessory that comes with the original packaging) will be charged 20% of restocking fee. Thank you for your understanding!

Damaged Packaging/Open Box/Like New/ Slight Used or Used Products:

Restocking fee will is waived for all products sold as not new. Please contact us if the product does not match the listed condition.

Return Shipping:

We’ll pay return shipping and provide a return label in the event the item is damaged or not as described. Buyers will otherwise be responsible for return shipping. Please contact us

Fine Print – Please Read Me!

Large or expensive packages may receive a free upgrade to UPS or FedEx Ground with signature confirmation. We'll notify you if so; please ensure an adult is present to receive and sign.

30-day refund or replacement policy begins from the delivery date.

Returns without an RMA will be returned to sender and refused shipments will be subject to shipping charge.

Wholesale:

Vive-Mart is also a distributor of wireless accessories, handsets and chargers. The company offers the latest and most innovative products from top manufacturers.

Bulk discounts are available for business buyers. Please call our sales department for bulk pricing for orders of 10+ items. Phone (United States): (856) 281-1636. Same day shipping is available from Cherry Hill, NJ distribution center.

Vive-Mart prides itself on providing excellent service, consistent growth and building strong, mutually beneficial customer relationships.

Have a Question? Contact Us!

Call us with any questions, returns, or concerns. Our customer support team is available Monday through Friday 9am to 5pm (EST). Phone (United States): (856) 281-1636

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