Gemondo 9ct White Gold 1.64ct Mystic Green Topaz Butterfly Pendant on 45cm Chain

Dispatch Time?

All Orders: Orders will be dispatched within 1 working day. Orders placed before 2:00pm will be dispatched on the same day. Orders placed on Friday after 2:00pm will be sent on the following Monday.

When your order has been dispatched you will receive a confirmation email from the eBay system, and a tracking number (if available) will be provided.

Delivery Times


UK Deliveries: Our free standard UK delivery is dispatched via Royal Mail Tracked 48 which will arrive with 2-3 workings days. At busier times such as Christmas or during postal strikes, it may take slightly longer.

We also offer a next day delivery option charged at £5.95 which is dispatched via Royal Mail Next Day Guaranteed (1:00pm) this will arrive on the next working day following dispatch.

Working days are Monday to Friday, not including Saturdays, Sundays or Bank Holidays. Delivery services we use require a signature on delivery. If you miss the delivery, a While You Were Out card will be left to let you know a delivery has been attempted and you will be able to collect the parcel from your local post office.

For more information about these delivery services, please contact Royal Mail (http://www.royalmail.com/)

Deliveries Outside the UK: For deliveries to addresses outside the UK, the International Signed & Tracked service is our standard shipping option which costs £5.95. Once the package has left the jurisdiction of the UK Post Office, it is subject to the delivery performance of the postal service of the recipient's country. The delivery times for countries around the world range from 5-12 working days. Please see Royal Mail website for further details depending on your home location.

We also offer an expedited international service via FedEx International Priority, charged at £19.00. This service will delivery your order within 2-4 working days.

Can I see the status of my order?

We will update your order confirming dispatch at the end of the working day on which your order is due to be dispatched. A tracking number will be uploaded to your order for your own tracking purposes. Orders may be tracked on the Royal Mail website (Track and Trace service).

How can I track my order?

UK Deliveries: We will provide tracking details for orders automatically through the eBay system, you can then use this tracking number on www.royalmail.co.uk, using the Track and Trace facility to see when it was sent out, check the delivery status and if it has been delivered, who it was signed for by.

Non-UK Deliveries: You can track your order with Royal Mail (see above) up until the point of delivery. You will also be able to track your order on your local postal service website using the same tracking number. This may provide additional details than will be available on the Royal Mail website.

What happens if I don't receive my order?

If you haven't received your order after 4 working days UK, or 15 working days (outside UK please call us on +44(0)870 803 4366 or email us at orders@gemondo.com. Once this is done we can investigate your claim, tracking your parcel to see if there has been a problem with delivery, and depending on the outcome making claims for lost parcels Royal Mail.