All orders will be dispatched within 1-3 working days;
We ship from our UK, not overseas like many sellers; 
Orders are securely packaged to prevent damage. Some products require repackaging for transport to prevent damage.

We always ship to your paypal address, so if your shipping address is not matched with it, please note the address you want us to ship in paypal. And please make sure your address is detail and correct. If your address is not detail or error cause of undeliverable, additional cost is paid by customer.

If you have any question or concern about your eBay order, please feel free to email us. We will try our best to reply all e-mails within 24 hours. However, no emails will be replied during weekends or holidays. Please allow up to 48 hours delay in receiving our response after long weekends or holidays.

If you find any problem of our products:

1. Received the products is not you buy .

2. The products was damaged or miss some part when you received.

3. After a week still not receive the products.

Please contact us for resolutions before you open a case and leaving negative feedback, we strive to providing the greatest service and bringing the highest satisfaction to all of our customers.

Due to some ISP SPAM filter settings, you may not be able to receive our email replies; if you have problems receiving our emails, you may need to use a different email account to contact us.

14 Day Guarantee 
We offer a 14 day no quibble returns guarantee on all our listings. We want you to enjoy buying from us so we'll do all we can to make it so. Simply contact us via eBay messaging  so we can help.

Product Warranty
Every product we supply has been manufactured to British and EU standards. We provide a standard 12 month warranty on all of our products. If any product we supply fails prematurely due to an inherent fault (manufacturing defect) we will provide you with an appropriate remedy e.g. repair, replacement or refund.