A family run business built on a solid foundation of trust and understanding between ourselves and our loyal customers.
We pride ourselves on our first class service, getting the products you want delivered to you as fast as possible.
- Excellent people to do business with as usual.Many thanks.
- Faultless service again, many thanks 5*...
- First class seller. Pleasure to do business with, Thank you
- Absolutely fantastic. Will be using you in the future
- Fast and easy, great quality, time and time again 5 star service.
- Hassle free transaction, well packaged, arrived in excellent condition
Our website intelligently works out the available options for delivery of your goods. There will normally be several options for you to choose from covering a range of prices and delivery speeds. The prices displayed for delivery are shown excluding VAT, where applicable. We use Royal Mails various services, as well as Courier services. Charges for super fast UPS deliveries into Europe have recently been lowered.
UK mainland deliveries
Items less than 2 Kg will be sent by Royal Mail 1st class or 1st class recorded for items costing more than £25 Ex VAT and Special Delivery for items costing more than £50 Ex VAT.
UK 1st class minimum charge is £1.50, up to £3.00 for parcels up to 2 Kg. UK Recorded delivery costs £3.50 up to 2 Kg.
UK Special Delivery £6.50 for goods up to 2 Kg.
For items in excess of 2 Kg and up to 20 Kg a charge between £6.50 and £7.50 will be made (dependent upon the dimensions of the parcel) and goods will be posted by courier for next working day delivery by UPS.
Overseas and Non-UK Mainland deliveries
Depending on the weight/size/value of your order, it may attract a higher delivery charge. These orders are usually sent by Royal Mail Airsure or International Signed For (ISF). You will be notified of any extra charge, and required to confirm you accept the extra charge (which will be charged to you at cost) before the goods will be shipped.
Items in excess of 2 Kg will be sent by UPS or Fedex. and will be charged at cost. Prices for UPS deliveries are now calculated accurately online for your country of delivery. This is not always guaranteed to be next day delivery, depending on your location.
You will be billed in GBP. US Dollar and Euro prices are shown on our website for your help and guidance only.
Delivery Schedule
We usually ship all orders the same day (Monday to Friday), subject to the order being received by us before 4pm. International orders may take longer.
We will take great care to ensure that you receive your goods in perfect condition. However, if your goods are damaged or faulty, please call us on 01455 637762 within 3 working days of receipt of your order. We will either replace the goods or arrange a refund as appropriate. We will also pay you the cost of the return postage. You will need to include a covering letter in the package stating the reason for return, and you might need to obtain a proof of posting certificate from your Post Office for us to be able to refund your postage costs.
Returns Address
Please mark return parcels for the attention of the Returns Department at the usual address (in the footer of the website).
For all goods returned, we recommend that you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery) as you will be responsible for the goods until they are received by us.
