We want to ensure that you are totally happy with the clothing and accessories that you buy from us. You are welcome to send back to us any items for any reason. As long as the item is in a re saleable condition, we will be happy to provide you with another size, different item or just to refund your money. Please note we don't offer exchanges free of charge – we will ask you to provide us with payment details for shipping. Requesting a return You can very easily request a return on your ebay account, just find the order you've placed with us and follow the returns procedure. Posting your parcel You will need to pay the postage on any return, if an item is returned faulty we will refund all reasonable postage costs. The address to send your return to is as follows: Rock and Goth Clothing, 27 Town Hall Street, Sowerby Bridge, HX6 2EA. Please ensure you adequately package all returns as we cannot accept liability for damage to items returned to us without suitable packaging. This includes footwear sent back in unwrapped shoe boxes. Please do not use staples to seal packaging as we cannot be held responsible for damage caused by the customer. Please ensure that the item you are returning is in the condition in which it arrived and is re saleable. Processing We aim to process your return within 1 week, whether it is for an exchange or refund. If you need an exchange, we will be in touch regarding payment for postage. Refunds will normally be processed within 14 days, though please allow longer in busier periods. Of course you are welcome to call or e-mail us at any time to check on the status of the return. Note - Missing Items Very occasionally parcels may become lost in the post. If we have sent your order to you and it has not arrived within a reasonable time period, please do not hesitate to contact us and we will attempt to track and trace the order with either Royal Mail or the courier the parcel was sent using. Please note that items returned to us are the sender's responsibility and we cannot be held accountable for these losses. In order to minimise loss, we advise all customers to send returns via recorded delivery. Note - Non-refundable items Please be aware that we are unable to refund certain items due to hygiene reasons. These include all underwear, bikinis, piercing accessories such as flesh plugs and make up. Please be absolutely sure that you have selected the right item before placing your order. If you require measurements or other info about any such items, please contact us and we'll be happy to help! Most purchases from business sellers are protected by the Consumer Contract Regulations 2013. 

Payments are to be made via Paypal through ebay.

We can accept card payments over the phone using Paypal Secure Payments System. Please contact us on 01422 836023 if you would like to pay this way.

We are an online and High Street retailer of Alternative Clothes and Accessories. We are also official retailers of New Rock and Demonia Footwear. We are a UK based company offering the highest quality brands.

All of our items are brand new and sold as Retail items.

We have been a professional seller for 7 years, on amazon, our website and now through ebay. If you have any queries or questions please contact us and we will be happy to help.

or call our shop on 01422 836023. If we are unable to answer we will be busy helping other customers, please leave us a message and we will contact you as soon as possible, or drop us an email.