Tracking
Tracking detail will be provided on sold listing, please check with UPS or parcelforce website, please dont send email every 4 hours check where is the item you purchased
Contact and Customer Support
We pride ourselves in providing excellent customer support. In the rare case there is a problem with a transaction please contact us directly rather than opening an eBay NOT AS DESCRIBED case. We will resolve the problem directly with you.
If it damaged by the courier, or it doesn't function as advertised we are more than happy to replace it and rectified the mistake.
If you wish to contact us through ebay, please select the bottom option in the contact page (i need to ask seller question about my item).
All sale are final, no haggle after item was purchased and no partial refund. If the product you received fail your high expectation, we are happy to refund in full once item was return in original state.
We can be contacted by:
Phone: +44 (0) 20 30510158
Email: ebay@colindalerabbit.co.uk
please contact by email!!
Warranty
Unless otherwise state USED item come with 3 month return to base warranty, if item dead on arrival return cost will be on us (the seller).
serial number recorded on the sold listing. 3 month return to base warranty, replacement item send out same working day we received the return unit. NO QUESTION ASK REPLACEMENT SERVICES!
AS LONG AS THE SERIAL NUMBER MATCHED SOLD RECORDS & NO VISIBLE DAMAGE BY WRONG FITMENT OR MISHANDLING.
FOR WARRANTY REPLACEMENT PLEASE EMAIL ebay@colindalerabbit.co.uk
Payment & Tax
All prices are inclusive of VAT at 20%.
Due to time constraint, we dont zero VAT for purchase below £1000 ex-VAT for EU client with valid VIES. Only send message to seller with purchase over £1000.00 ex-VAT.
VAT invoices can be provided on request by PDF, will email to paypal payment email address (please check spam mail)