Expedited
shipping is available. If you need
expedited shipping, please let us know prior to payment so we can give you a
quote, adjust your invoice accordingly, and get the process started as quickly
as possible. We typically use UPS, FedEx, or the US Postal Service to
ship, however, additional carriers may be used when necessary. Expedited
shipment may not be available in some cases. In some cases expedited
shipments may incur additional handling charges.
If you
purchase multiple items and wish to inquire about combined shipping, please do
so prior to paying for your items. Once
invoice is paid, shipping costs cannot be combined. Some items are
not eligible for combined shipping.
Shipping
costs are to the contiguous 48 states only. At this time, we ship merchandise
to other locations within the United States and U.S. territories, including
Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands, however, you must
contact us prior to paying for your items for a quote on shipping. In
some cases, an item may be shipped to us first, and then from us to you, so
additional shipping charges may apply.
INTERNATIONAL CUSTOMERS PLEASE NOTE: WE USE EBAY’S GLOBAL SHIPPING PROGRAM FOR ALL INTERNATIONAL ORDERS. CUSTOMS OR DUTY FEES AND SHIPPING COSTS ARE DETERMINED AUTOMATICALLY AND INCLUDED IN THE SHIPPING COST.
NON-
GLOBAL SHIPPING PROGRAM ITEMS: If you
are outside the US, please contact us prior to paying for your items for a
shipping quote. INTERNATIONAL
ORDERS ARE WELCOME BUT MUST USE PAYPAL. IN
SOME CASES, WE DO NOT INCLUDE CUSTOMS OR DUTY FEES ON INTERNATIONAL
ORDERS IN THE SHIPPING COST; IN THOSE CASES, THESE FEES, IF ANY, ARE THE BUYERS RESPONSIBILITY WHEN THE
PACKAGE ARRIVES. WE SHIP
EVERYTHING WITH A DECLARED VALUE THAT IS THE SAME AS THE SALES PRICE. WE ARE HAPPY TO SERVE OUR
INTERNATIONAL CUSTOMERS.
RETURN POLICY - RocksInMyHead stands by its products and services. It is our sincere desire to offer the highest quality products and the best in customer service. If you are dissatisfied, please contact us and allow us the opportunity to make the situation right. If your item was damaged in transit, please keep original packaging and notify the carrier immediately upon delivery prior to contacting us. In the unlikely event that a return is necessary, please contact us for a return authorization and shipping information. Returns for any reason other than gross misrepresentation on our part require an authorization. In the event a return is authorized, restocking fees of 10% to 30% may apply. Buyer pays return shipping. If an order is cancelled after purchase, restocking fees of 10% to 30% may apply, and will be evaluated on a case-by-case basis.
If you are new to RocksInMyHead, we have a stellar rating. Our reputation is impeccable, both online and in person. If you would like additional information regarding this product, or any of our ebay listings, call us between 10am and 5 pm (Mountain Time) 605-376-9754.