hk3zone

• We only ship products to: UK and Ireland.

• NOTES:

  For the following ZIP CODES, ZE, IV and AB31-38, AB41-56, FK17-21, G83, KWO, PA39-40, PA50-59, PA80, PH15, PH27-29, PH45-48, PH51-99. The postage by Interlink is &pund;10.10 since we cannot set it on eBay, if we received orders for above addresses, we will ask for extra shipping fee or cancel the order. Thanks for your understanding.

• Local pick up is available, but for customers with appointment only.
• We only ship to the address that you registered on PayPal or eBay. If you want to change the address, please email pauldong3@holmail.com in advance. We are not responsible for additional shipping chargers caused by wrong or undeliverable address.
• Shipping information, including the tracking number, will be emailed to buyer the next business after it has been shipped.
• We usually send items the next business day after payment has been received (Sat.& Sunday excluded). If you haven't received your item(s) in time, please email pauldong3@holmail.com or have a check with your Local Post Office.
• If an item is lost during delivery, our customer support team will try to resolve the matter in the most acceptable way to both parties concerned.

• Payment needs to be received within 7 days after the auction ends. Bidding on multiple auctions? Simply wait until all of the auctions are ended and pls email us for COMBINE shipping cost.
• Only PayPal payment is accepted. We can deal with your business promptly.

Silver Centre (UK) Ltd

VAT Identification Number:GB 883 620410

• Please provide a valid email address and contact us. Otherwise, we cannot provide any updated information to you.
• If you are using filtering function in email box, please do NOT filter out our emails. Otherwise, communication is impossible in case it is necessary.
• We will try our best to reply your questions or enquiries as soon as possible. Replies should be sent out within 2 business days.
• If you are considering leaving negative feedback please give us 3 business days to resolve the complaint to your satisfaction.

• Product 's unit price will be refunded for any defective, damaged items ,and full refund will be allowed for any misrepresented items within 15 days of purchase, if your return is for refund only.
• Refund will be charged 25% as handling fee after 15 days of purchase, if the product was defective or damaged and return is for refund only.
• Refund will be made upon receipt of the returned item.

• If you are not satisfied with our product(s), please contact us to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.
• Warranty period is a year from the date of original purchase. A replacement item, if sent, does not restart, or in any way extend, the warranty period.
• If you return the product(s) to us within 15 days, we will refund you the full product price.
• Return policy is exchange only, buyer must pay return shipping fee for defect item, seller will pay resend shipping fee.
• We guarantee against any defective products. A full refund will be provided for any defective, damaged, or misrepresented items within 15 days.
• All the returns will be charged 25% restocking fee after 15 days of purchase.
• Refund is not allowed if you purchased the wrong item, replacements are the only option.
• Refund will be made upon receipt of the returned item.
• For battery packs or battery related products, warranty becomes void if the battery pack has been improperly charged, installed or misused in any way, or if the label and/or bar code label has been removed or tampered with.

• for the following cases, we will charge back the acutal postage according to Royal Mail from the original item cost:

  • 1) Refund or exchange due to customer purchase error
  • 2) Refund or Resending due to unclaimed or incomplete address
• In the case of parcel lost in the way of posting, according to Royal Mail's policy, we will arrange second dispatchment or full refund after 15 workdays since the dispatch date.
• WEEE & Waste Portable Battery Regulations.