Shipping
How do I get my hot dog cart?
We can ship your hot dog cart, deliver it or you can pick it up.
How long will it take you to ship my hot dog cart?
We will ship your hot dog cart within one to two days from the time that the full payment has been received and cleared.
How will you ship my hot dog cart?
Your hot dog cart will be palletized and crated at no additional charge. Your order will be shipped through a common freight carrier.
How are shipping rates calculated?
Shipping rates are determined by a variety of factors, including weight, crate dimensions, destination and freight classification of the shipment. If you require a freight carrier quote, we will generally provide that for you within a few hours.
How do I get a shipping quote?
In order to provide you with a shipping quote we will need the destination's zip code and the type of hot dog cart to be shipped, since hot dog carts vary in weights and sizes. Lift gates and other delivery options are extra. You may call or email your quote request to us. By email, please send your quote request in plain text (no attachments please), to sales@hotdogcartcompany.com with a subject line of Attn: Quote Request.
Can I pick up the hot dog cart at the destination's terminal and avoid lift gate and delivery charges?
Yes, the freight carrier will notify you that the hot dog cart is at their terminal and is ready for pick up.
Can I arrange the shipment on my own?
Yes, we can deliver your hot dog cart to the freight forwarder of your choice located in the Detroit Metro Area.
Will you ship C.O.D. (cash on delivery)?
No. All orders must be paid in full prior to shipment. We do not ship orders C.O.D. (cash on delivery) unless we are making the delivery.
How do I track my hot dog cart?
Tracking numbers will be sent to the email address that you provide with your order, usually within 24 hours of the shipping date. It is very important that this email address be accurate. You can track your order using the web address of the carrier, which can be found in the email confirmation. Please note that some carriers do no offer online tracking, in which case we will provide you with the carrier's phone number for tracking purposes.
Why haven't I received a tracking number or shipping confirmation for my order?
We strive to provide accurate tracking information in a timely manner. However, in some cases factors beyond our control may impede this process. To ensure you receive your tracking number, we recommend the following:
1. Be certain to provide a valid email address when placing your order.
2. Adding our email address, sales@hotdogcartcompany.com to your address book will prevent the tracking email that is sent from being blocked as "spam" by your email filters or ISP (Internet Service Provider).
When can I expect my hot dog cart to arrive?
You can expect your hot dog cart to arrive within 5 to 7 business days. However factors beyond our control may effect your hot dog carts arrival date.
How much does shipping outside the United States cost?
International shipping rates are determined by a number of factors, including weight, dimensions, quantity of boxes, destination, fees, tariffs and desired transit time, to name a few. If you need to get an international quote, you may contact us for further assistance.
How do I get a delivery quote?
In order to provide you with a delivery quote we will need your destination zip code. Please contact us with that information.
When can I expect my hot dog cart to be delivered?
We will schedule the hot dog carts delivery for a time of your convenience.
Do you deliver C.O.D. (cash on delivery)?
We do delivery C.O.D. contingent upon receipt of a down payment and prior agreement.
Can I pick up my hot dog cart?
Yes. If you wish to pick up your hot dog cart, please contact us and make arrangements to do so. You will need to be equipped with a 1 7/8” or 2” tow ball.
Where are you located?
We are located in Jackson, Michigan (MI). Our zip code is 49201.
|