Delivery
We aim to dispatch all orders within 1 working day. As soon as you have placed your order a confirmation email will be send. In the unlikely event that any items are out of stock we will inform you via email as soon as possible. We will keep you informed of your orders progress and will send a confirmation as soon as your item is on the way to you.
For all delivery options locate the 'Postage and payments' tab, which you will find just underneath the actual eBay listing advert, and select your country. The system will show you a list of options and prices for the delivery of your item. Parcels can be dispatched on working days only. We are not able to send out parcels during weekends and/or Public Holidays.
We have selected Royal Mail, FedEx and DHL for our delivery partners.
UK Deliveries
We offer our customers in the UK a range of delivery options:
- FREE Economy delivery (approx. 3-5 working days)
- Standard delivery (approx. 1-3 working days)
- Next Day delivery*
- Saturday delivery*
* Your order and payment must be received by us before 1pm. Orders received after cut-off time will be despatched on the next working day.
International Deliveries
We offer our international customers a choice of delivery options.
European destinations:
- Economy delivery (approx. 4-8 working days*)
- Signed For delivery with tracking number (approx. 4-8 working days*)
- Express DHL delivery with online tracking service (approx. 2-5 working days*)
Rest of the World (including Canada, USA and Australia)
- Economy delivery (approx. 5-15 working days*)
- Signed For delivery (approx. 5-15 working days*)
- Express DHL delivery with online tracking service (approx. 2-5 working days*)
* Please be assured that we dispatch your item as soon as we can. We aim to send all our international parcels within 1 working day. Ultimately delivery times depend on how long your item is held by Customs. Security checks and booking in procedures vary from country to country and can cause delays. We can not be held responsible for this as it is beyond our control.
Customs and Import Duties
Customs or import duties could be levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely, you may want to contact your local customs office for further information.
Please note that we cannot refund any carriage charges related to orders that were refused delivery because of VAT and import duties. An administration fee of GBP 10-00 will also apply. Refunds will be processed within 30 days of us receiving a 'refused delivery' item.
Where is my parcel?
Unfortunately a small number of parcels can be delayed or may not reach their destination. Please contact us if you have not received your item after the indicated service times listed above have passed. This will allow us to ask our delivery partner for further information and report back to you with any news. We understand that all customers want to receive their purchases as soon as possible. Hence we aim to get your parcel in the postal system within 24 hours of payment. We cannot be held responsible for any unforeseen delays such as additional security checks or adverse weather conditions.
Please be aware that Royal Mail allow up to 15 working days from dispatch date before we can claim for a lost item. We reserve the right to wait until this time has passed before we send out a replacement item.
We assure you that we will do everything we can to get your item to you as soon as possible. But we do have to trust our delivery partners to get the actual item delivered to you. Unfortunately things do go wrong sometimes, our sincere apologies if this has happened. Please be patient, it is our promise that all will be put right by us as soon as possible.
Returns & Refunds
If an item arrives with you in an unsatisfactory condition or you would simply like to change the item please return it to us within 14 days after receiving. We will either offer a full refund or arrange for a replacement (if available) to be dispatched.
Returns can be made only when items are returned in first class condition and in original, undamaged packaging. In case of clothing; we need to receive the item unworn and unwashed, with tags still attached to the garment.
If a returned product is not in fully re-saleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item.
When returning an item from outside of the EU; please complete the Customs Declaration with the words: Faulty Goods - Return to Sender. Please mark the item as 'Zero' value.
Any carriage charges can only be refunded by us on incorrect, damaged or faulty goods.
Refunds will only be issued for products in perfect and unused condition. Refunds will be processed within 7 days of receiving your return. We will notify you by email.
Our Returns address is: Le Mans 88 Returns, 45 Boyton Road, Ipswich, Suffolk, IP3 9PD, United Kingdom.
Our promise
If you have any problems, no matter how small, we will do our very best to find a solution for you. We pride us on our customer service and want all our customers to be completely happy with purchased goods and shopping experience.
How to pay for your item
For eBay purchases we prefer payment via Paypal.
Alternatively you can pay by cheque, Postal/Money order or bank transfer. Please send a message to ebay@lemans88.com for further details. Unfortunately we cannot ship your item until the payment transaction has cleared.
No eBay account or Paypal account?
If you don't have an eBay/Paypal account you can purchase the item by contacting us on 01473 715732 with your address and card details. We accept the following payment cards: Mastercard, Mastercard Debit, International Maestro, UK Maestro, Visa, Visa Debit/Delta, Visa Electron and American Express.
At busy times our answer phone might be in operation. We will respond to your message as soon as possible. Our email address is ebay@lemans88.com in case you would like to send us a message instead.
Why buy from Le Mans 88?
• Shop with confidence - Le Mans 88 Motorsport Merchandise is a registered UK business and has been trading since 2010. We have build up a loyal group of happy customers from all over the world. We are grateful to everyone that leave us feedback as it helps new customers to trust us to deliver too. We are committed to serve all our customers in the best way possible.
• Friendly service and knowledgeable advice - We pride us on our friendly personal service. As car and motorsport enthusiasts ourselves, we understand the market and know what is expected and appreciated by our customers. All orders and enquiries are handled by ourselves, not by a third party supplier.
• Knowledgeable advice - We aim to provide you with all the information needed to make an informed decision before any purchase. Buying online does need mean that you have to decide on your own. We can help with advice on the latest must-have merchandise for the F1 fan, adding a new model car to a diecast collection or help you find that special gift for a dedicated motorsport fan.
• Quality products - We pride ourselves on the vast range of quality products we offer to our customers. All our stock is 100% official motorsport merchandise sourced from manufacturers and suppliers worldwide. You can be assured that all items stocked are genuine and of the best possible quality. All orders are supplied by ourselves and delivered from our large stocks held here in the UK.
• All items packed with care and attention - All items are carefully wrapped with high quality packing materials and dispatched in sturdy shipping boxes. We make this a priority so that your purchase has the best chance to reach you in perfect condition.
• Great shopping experience - We are confident that you will enjoy your shopping experience with us. You will find a great selection of motorsport related items in our eBay store and even more on our own website (www.lemans88.com). After you have purchased your item(s) we will keep you informed and send confirmation when your item is on the way to you.
• Excellent customer service - Our aim is to make your purchase easy and worry-free. Our customer service team is ready to deal with all enquiries you may have. You can send us your message by email (ebay@lemans88.com) or speak to us direct, our customer service number is 01473 715732.
• Prompt, reliable shipping at a fair price - We aim to send all orders out within 24 hours of receiving payment. Where available we can also offer a next day delivery service. For international customers we will combine orders and offer a lower carriage charge where possible.
• Easy, hassle-free returns - We make every effort to ensure that you are happy with your purchase. In case you would like to return an item we offer a full refund or exchange with no questions asked.
• Always willing to put things right - Very occasionally we get it wrong, maybe your item did not arrive, or has suffered damage during transport. You can be assured that we very much care about our customers and their purchases. In all cases we promise to contact you as soon possible and we will work with you to find a suitable solution to the problem.
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