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Questions? Give us a call: 1-866-MUSIC-03 United States Toll Free 1-800-331-940 Australia Toll Free | |
| drummersuperstore Company Policies: If you are not completely satisfied with any product, please contact us prior to leaving any feedback, we strive to make all transactions a GREAT experience! As with everything in life, we also have limits, here are a few.. If your item was purchased on eBay, please send all messages through eBay's my messages. Due to "DNA" and other things; The following items are returnable only if defective OR unopened or unused: strings, reeds, computers, tubes, earbuds, earplugs, recorders, tin whistles, flutophones, "world" wind instruments, harmonicas, raw-frame speakers, drumheads, drumsticks, turntable cartridges, fog fluid, clothing/footwear, body jewelry, sheet music, cleaners, polishes, and polishing cloths. Software/soundware, cassettes, books, CDs, DVDs, and videos may be returned for credit only if they are in their original, sealed packaging. If defective, these items will not be exchanged. We do not collect taxes, duties or import charges to any country. It will not be included in any quote we provide you. You can pay up front if you choose to check out via eBays global shipping program but this is strictly their program. We will never charge you import, VAT or Taxes. Import fees and Taxes as well as VAT and declarations will be the customers responsibility. Please do not request us to lower your invoice as it is illegal! Return Policy: A Return Authorization is needed to return any item to our store for any reason. Please contact your customer service representative prior to returning any item. You will need an RA# or Return Authorization Number in order to get a credit or replacement item. Items must be returned in the same condition as sold. If an item was purchased as new in the factory sealed box, it must be returned new in the factory sealed box. If an item has been used or played it is not eligible for a full refund.
Damaged Shipments? If an item was damaged during shipping, a shipping claim must be filed within 2 days of delivery. See instructions below for all shipping damage claims. For Shipping damage claims, please include photos and retain all original packaging. Send photos to: Nick (Please call us for his email) and follow up with a phone call to ensure we haven't missed your email: 1-812-949-3004 or toll free Lower 48 United States: 1-866-MUSIC-03 - Please leave your phone number, name and number in the email so Nick can contact you back. ITEMS ARE NOT TO BE RETURNED WITHOUT AN RA#!! Claims & Warranties All new items have the manufacturer warranty. If you have a defective or non working item, which is covered under warranty, the buyer must pay return shipping back to the manufacturer after getting a return authorization number from DrummerSuperStore. You will also need include a copy of your invoice in the return. Do not send warrantied items back to our store. No warranty on any item(s) shipped Internationally or outside the lower 48 United States. All Used items carry no warranty, and are sold as is and there are no returns. Please ask any question you may have prior to purchasing a used item. Drummersuperstore reserves the right to refuse return for any reason. Sales Tax - We are required to collect sales tax on all orders shipped to Indiana. |
