Delivery Charges

Postage in the UK is completely free, on all items! Postage to Europe and the rest of the world is charged on weight of the package. Multiple buys in Europe and the rest of the world will trigger a combined postage discount.

Dispatch times

All orders are dispatched within 24 hours (excluding weekends and bank holidays). In the unlikely event that there is a problem with your order; Jenson Samuel Shirts will contact buyers within 24 hours.

UK Customers

Items been sent to the UK are posted via Royal Mail second class, this usually takes two to three working days from when the item has been dispatched. If you would like the item quicker please get in contact with us to arrange postage via Royal Mail Special Delivery.

EU customers

Items been sent to Europe are posted via Royal Mail international signed for service, this usually takes 5-7 working days from when the item has been dispatched. There is no quicker delivery option to mainland Europe

Rest of the world

Items been sent to outside of the EU are posted via Royal Mail International signed for service, this usually takes 12-24 working days and is traceable (depending on geographical location) from when the item has been dispatched. There is no quicker delivery option to the rest of the world.We also place customs declaration stickers on the items stating exactly what's in the package to all non-European destinations. All customs duty and associated costs are the responsibility of the buyer not the seller Jenson Samuel Shirts can't be held responsible for additional custom charges and duties that may be incurred.

Returns

The Jenson Samuel Shirts philosophy is 'customer satisfaction'. If you are unhappy with the goods ordered, you have 10 days to return the item to Jenson Samuel Shirts. Return postage charges are the responsibility of the customer. In the event of an order being incorrect or faulty we will immediately exchange the item for you without charge. Please fill out the returns form provided in the package to speed up the returns process.

Can I swap the shirt for a bigger size?
If the shirt doesn’t quite fit please get in touch with us and we are happy for you to exchange the shirt for a different size or colour

I need the item Quick!
If you need the item quickly please contact customer services and we will make sure the item is sent out as quickly as possible via an alternative Royal Mail service.
(Please note that the buyer is responsible for all additional charges associated with faster delivery methods)

Can I come collect a shirt?
Yes you can come collect a shirt from our offices, please give us 24 hours notice before coming to collect shirts.

How do I know what size I am?
Please take a look at our size guides which are posted on each listing.

What if the item just isn’t me?
If the product just isn’t you then please contact us for our returns policy and address

How quickly does the item get delivered?
Within the UK items are usually delivered within 2-3 working days. They are posted via Royal Mail first class service. During peak times of the year, such as Christmas delivery may take longer. Deliveries outside of the UK take between five and twenty-one days depending on location.

How do I return an item?
If you would like to return an item to us then please get in touch for our returns policy and address.

How long does it take for the item to be dispatched?
The items are usually dispatched within 24hours of the order been placed.*
If there is a problem with your order we will get in touch with you within 24 hours*
*Please note that these estimates do not include weekends or public bank holidays.

I’m really not happy with the item, what do I do?
If you are really not happy with the item for whatever reason, please get in touch we are only too happy to help our customers

We accept the following types of payment:

Paypal
Personal cheque
Postal order

If you are paying by cheque or postal order please contact us for up to date payment information.

If you live in the local area and would like to come collect a shirt we are happy for you to come get it from our offices.