Exercise UK is a privately-owned fitness & sports retailer that commenced on 1st May 1995 supplying quality home fitness and gym equipment spanning throughout the UK and now into Europe too, we come under the trading name of Pure-Tec Ltd. Like you, we have a real passion for sports & fitness and our goal is to become the No.1 Fitness & Sports Retailer in the UK and eventually Europe. We aim to do this by providing our customers with the best shopping experience online and un-paralled customer service, we provide leading quality high street brands at great value, affordable prices so that anyone can bring fitness into their home. 

Buyer Relationships

Being a 'bricks & mortar' company operating from 35,000 sq ft of warehousing in Kingston-upon-Hull, East Yorkshire we are able to give consumers what they want, when they want it. Our close relationships with major manufacturers mean our customers will always find great deals on excellent products 365 days a year, our large buying power enables us to buy in bulk and buy direct straight from the manufacturers, this allows us to offer genuine savings on suggested retail prices. All products advertised on our website are physically in stock, available and ready for dispatch from our national distribution centre, this enables us to dispatch the same day and ensure free next day deliveries on the vast majority of orders.

Customers Come First

The foundations of Exercise have been built on outstanding service and we understand that our future success is based on satisfied customers, to uphold this philosophy our un-matched no catch 30 day returns service gives customers the opportunity to return products back to us for any reason at all, we'll collect it free of charge and refund you the full amount and nothing less, simple, straight forward service. We have a fully stocked in-house parts department as well to guarantee efficient turn around of replacement parts so your equipment remains in use for years to come.

How We Can Help You

We believe that fitness is of vital importance to your everyday lifestyle were you can not only reap the health and physical benefits but can feel happier in yourself thanks to regular exercise, we aim to help as many people as possible achieve their physical and fitness goals to help contribute to a fitter, healthier and happier future for everybody.

Customer Testimonials

Take a quick look below to find out what our customers think about the service we provide:

http://feedback.ebay.co.uk/ws/eBayISAPI.dll?ViewFeedback2&userid=exercise_co_uk&&_trksid=p2047675.l2560&rt=nc&iid=151036801798&sspagename=VIP:feedback&ftab=FeedbackAsSeller

We Are Open:

Monday: 08:00am - 05:00pm
Tuesday: 08:00am - 05:00pm
Wednesday: 08:00am - 05:00pm
Thursday: 08:00am - 05:00pm
Friday: 08:00am - 05:00pm

Address:

Pure-Tec Ltd
Unit 3,
West Dock Street,
Sullivan Business Park,
Hull,
HU3 4TG

Contact us:

Tel: 0845 459 4500
Email: sales@exercise.co.uk / service@exercise.co.uk




If your old equipment is no longer useful, please recycle it.

Alternatively, as a distributor and retailer we are committed to reducing the amount of WEEE that goes in to land fill. We are doing our bit for the environment by offering free take-back collections on a like for like basis when you purchase a new piece of equipment from us. This means if you buy a new treadmill from us, you can return your old treadmill to us and we will arrange appropriate disposal of the old machine. This must be arranged with us at the time of order, so if you would like to do this please call us on 0845 45 999 75 for details of where to deliver your old machine.

Trust between a buyer and a seller is a necessity, it is our job to ensure that you feel more than comfortable purchasing through our website and we uphold stringent online security to safely process your payments and keep any information your provide completely secure. We use reputable third party organisations (Paypal & SagePay)  to process your payments, they recieve the necessary information required to process your transaction and they are held under strict obligation to keep your personal information private. You can choose to order from us through a multitude of secure third party payment methods to suit you, below you can view what payment methods we have available for you to order.

Paypal Payments

We are a fully PayPal Verified company. PayPal delivers one of the most secure payment platforms in the world. After more than a decade as a leader in online payments, they've learned a thing or two about keeping your information safer. Whether you’re buying, selling, or transferring money, you get an extra layer of security when you use PayPal. That’s because all your financial information (like your bank account details and your credit card number) is securely stored and encrypted on there servers. So you don’t need to share your financial information with the person receiving or sending the money and expose your details online or in public.

In addition, your transactions are monitored 24 hours a day, seven days a week, by a dedicated team of security specialists whose sole purpose is to identify suspicious activity and help protect you from fraudulent transactions. If a transaction doesn’t go as planned, or you’re worried about anything at all, like fraud or phishing, it’s easy for you to report issues and get help. On top of all this, they provide additional protection on your eligible purchases and sales through there Buyer Protection and Seller Protection policies.



Debit or Credit Cards

If you are struggling to make payment through Ebay via Paypal then we can take orders via credit / debit cards over the phone on 0845 459 4500, we can process orders from most major credit and debit cards which are Visa, Visa Debit, Mastercard, Maestro, Solo and Electron.

Regardless of online or over the phone orders we process all card transactions using SagePay (Protx). All information is encrypted using 128-bit SSL (Secure Socket Layer) certificates, no cardholder information is ever passed unencrypted and are signed using MD5 hashing to prevent tampering, SSL encryption is practically unbreakable so payments are extremely safe.

Sage Pay’s systems are scanned quarterly by Trustwave which are an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for the payment card brands.

Sage pay is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. Sage Pay are also active members of the PCI Security Standards Council (SSC) that defines card industry global regulation.



Additional Payment Methods

We can also accept Banker's Drafts / Postal Order and Personal Cheques. Please make payments payable to "Pure-Tec Ltd" and send to the address below with your order details, i.e. item number, order number, user name, name and address:

Pure-Tec Ltd
Unit 3,
Sullivan Business Park,
West Dock Street,
Hull
HU3 4TG

Please Note: We can only dispatch goods once we have received the full payment or cleared funds in our account, we are unable to dispatch any goods prior to notification of payment/clearance.

We understand how frustrating it can be having to wait several days for your new order to arrive therefore we guarantee free express delivery on all orders placed through our website to the UK Mainland, please see our delivery terms below to ensure you qualify for our free express delivery.

Free Express Delivery Terms

Orders received by 3pm (weekdays only) are dispatched the same day.

Orders received after 3pm on Fridays, Weekends and Bank Holidays are dispatched next working day.

Free delivery applies to mainland UK only.

Free delivery also applies to the Grampian & Highland regions but please allow 2-3 working days for delivery.

*Items marked 5-7 day delivery or do not state next day delivery are dispatched and delivered direct from the manufacturer. You will be notified by telephone or email which date your order is due to be delivered.

Weekend Deliveries

Saturday AM delivery is available on UK Mainland orders for an additional surcharge of £25.00 per order, please contact us if you would like to use this service or simply select the option on the individual product listing before adding the product to your shopping basket (excludes Grampian & Highlands). 

Note: If you are purchasing multiple items in one order you only need to select Saturday delivery for one of the products and all of them will be delivered together on the Saturday.

Large Item Deliveries

Due to the weight and size of our larger products we can only deliver using a Pallet delivery company. Where possible the Pallet delivery company will position your order as close to your property as possible however they cannot take the product off the pallet. This is a 1-man delivery service so unfortunately the driver is unable to take items into your property.

We are able to offer a free 2-man deliver service on our larger items like treadmills, cross trainers and home gyms however it will take approximately 5-7 working days, please contact us if you would like this 2-man service. Delivery is within 5-7 working days depending on your location. Our 2-man delivery team will pre-book a delivery date that's convenient for you and specify an AM or PM slot. On the day of delivery the 2-man team will contact you 1-hour before estimated arrival. Your order will be delivered to your room of choice (access permitting). Applicable to UK Mainland Orders Only.

Off UK Mainland & European Deliveries

We are able to deliver to N.Ireland, Scottish Islands, Isle of Man, Rep.of Ireland and Europe however it will cost extra for delivery, if you would like a price for how much extra delivery will cost please email us at sales@exercise.co.uk with your full delivery address and the product that you would like delivering and we will get back to you with 24 - 48 working hours with a price from our international couriers.

Missed Deliveries

If you miss your delivery our couriers will leave a calling card for you to contact them directly and arrange another delivery date on a working day that is convenient. If you would like a specific delivery date please let us know and we can ensure that your order is delivered on the requested date. If you wish to cancel a delivery before your order has arrived please let us know and we can arrange for your order to be returned back to us, please note we can only refund your account once the product has arrived back into our warehouse.

**Important Delivery Information**

Due to the variation of products we offer we use a range of different couriers to delivery our products however all of our couriers (excluding 2-man) are only insured to deliver your order to the outside of the property. They are unable to take any products upstairs or downstairs or inside the property itself, this is important to flat owners as the couriers will only be able to deliver to the ground floor of the premises.

**Frequently Asked Questions**


Q. Will you send an order confirmation?

A. We'll send you an order confirmation letter via e-mail. It includes your order number, and confirms the delivery information you provided during the order process. We will also send an invoice attached to the product.

Q. How much do you charge for Delivery?

A. All orders to the UK Mainland are free of charge. For more information about delivery please visit our delivery page.

Q. Can you ship to alternative address?

A. Yes we can however proof of billing address in the form of a utility bill must be emailed to us so we can ship to an alternative address.

Q. Do you offer extra delivery options?

A. Yes we offer a standard 1 man delivery (free of charge) as standard, 2-man delivery, AM 8-12pm delivery and a Saturday delivery. Please visit our Delivery page for options/prices or email deliveries@exercise.co.uk.

Q. How long will it take to receive my order?

A. We aim to deliver your order within 1 working day if you order before 3pm (Subject to the product being in stock and location). For more information on our shipping times/locations please visit our delivery page or email deliveries@exercise.co.uk.

Q. Which courier do you use?

A. Due to the large variation in products we use several couriers depending on the size of the item which are: Royal Mail, ParcelForce, UK Mail, UPS, NightFreight, Palletways and Arrow XL.

Q. Do you ship overseas?

A. Yes, we can ship overseas. Please email sales@exercise.co.uk or call 0845 459 4500 quote the product you are enquiring about with your full address details. (Inc Name, Country, City Postal/Zip code).

Please don’t hesitate to contact us if you have any special delivery requirements. Our sales and customer service team will be happy to assist.

Customer satisfaction is priority at Exercise, for this reason we implemented our no catch 30 day free returns policy in case customers are not 100% satisfied with their product when it arrives.

How to return an order

All we ask from customers is that they dismantle and re-package the product should they wish to return it, you can even assemble it and try it for a couple of weeks and should you decide you want to return it you are more than welcome to within the 30 day period, here's a breakdown of our full returns procedure to demonstrate how easy and pain free it is to return a product to us:



Returns Information

Please email service@exercise.co.uk for a returns authorization number and to arrange a suitable collection date via our courier collections service.

We will process a refund within 5-10 days of your order arriving back to us.

Items under 1kg must be sent back to us via 2nd Class Royal Mail Recorded service with the purchase invoice stating whether a return or exchange is required. We will credit you back for the full postage amount. Please also contact us for a returns authorization number prior to dispatch.

For health & safety reasons we are unable to accept returns on food supplement products.

Exchanges

In the event that an exchange is required for the same product due to a product defect we will arrange for the collection of your faulty product and the new replacement to take place on the same day.

We may use different couriers for the collection and delivery so we cannot guarantee the collection and delivery will take place at the same time with the same driver.

If you would like to exchange a product for a different item please follow the returns procedure above and proceed to place a new order on our website at your own convenience.

Product Warranties / Guarantees

All new goods on our website come with a minimum 12 months guarantee that covers replacement parts and product faults. Many items sold on our site have extended guarantees such as 2 years parts / labour and lifetime frame which are offered by the manufacturer, please each individual product listing for the full warranty breakdown offered.

Unless specifically stated that a product has a commercial or light commercial warranty in the product listing the product is only designed for use in a domestic home environment, should the product be placed into a commercial environment such as a hotel, gym... then any warranty in place will be void.

Ex-display and catalogue return items come with a 6 months parts guarantee.

Part Requests, Product Faults and Service Enquiries

Should an item be received with a missing or damaged minor part, or a part has broken on your product within the warranty period we will arrange for replacement parts to be dispatched from either our warehouse or the manufacturer immediately. Please contact our parts Department on 0845 459 4500 or email service@exercise.co.uk with your order details at the hand.

To expedite replacement parts and to ensure the correct parts are dispatched please provide us with the corresponding part number which will be located towards the back of the assembly manual that you require if possible.

If a product has a fault that cannot be resolved with a replacement part we may then arrange for an engineer to be dispatched if possible and warranty permitting to your address to fix the issue on-site. If no resolution has been made by this point we can then exchange your product for the same product or a similar alternative if unavailable as long as your are under warranty.

In the unlikely event that your order is lost or damaged during transit we will arrange for a replacement item to be dispatched immediately to your address, all deliveries are fully insured by our courier network.

These Terms and Conditions apply to all orders for products placed with us over the telephone or by fax, post or email. Please read them carefully before ordering products from us. Nothing in these Terms and Conditions affects the statutory rights of consumers.

1. Acceptance of Your Order

o We, Pure-Tec Limited trading as Exercise.co.uk, must receive payment of the price of the products and the delivery charges before we can accept your order. We reserve the right to refuse your order or to restrict the number of products you may order. We will not usually cash any cheque you send to us or take any money from the credit/debit account which you provide details of in respect of your order until we have accepted your order. We will send you an email to acknowledge your order. This email does not mean that we have accepted your order. We will indicate acceptance of your order by telling you over the telephone or in writing by email, fax or post. Our acceptance of your order creates a binding contract between us.

2. Prices

o Our prices are available over the telephone and are set out in our website (www.exercise.co.uk) and other literature. All prices are in Pounds Sterling and are inclusive of United Kingdom-rated VAT where applicable. You are responsible for the disclosure and payment of any import duties or other taxes which apply in the country to which the products are delivered. Our VAT number is 647-393-702.

o Prices remain in force until we tell you over the telephone that they have changed or until we publish new prices on our website or in our literature. Delivery charges may apply and will be communicated to you before completion of your order. These are added to your order and are dependent on the delivery address you have supplied and the number of products you have ordered.

o Whilst we try to ensure that all prices on our website, in our literature and given over the telephone are accurate, mistakes can sometimes occur. If we discover an error in the price of products you have ordered we will contact you as soon as possible and give you the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as being cancelled. If the order is cancelled, we will refund any money which we have taken from you.

3. Images and Description

o All images and descriptive matter contained in our website or other literature are for the sole purpose of giving an approximate idea of the products described.

o The products are only suitable for the purposes described by us: you are responsible for deciding whether a product is suitable for your purposes and for the manner in which you use it.

4. Copyright and Trade Marks Notice

o The copyright in the design, text, graphics, selection and arrangement of this web site and its pages belongs absolutely to Pure-Tec Limited or its content and technology providers. You may reproduce and print off parts of this web site only for the purpose of selecting and beginning the order process for our products. All other use is prohibited without our prior written consent.

o The trade marks, logos and service marks (collectively "the Trade Marks") displayed on our website and in our literature (whether registered or unregistered) are and shall remain the property of their respective owners. Nothing contained in our website or literature shall be construed as granting any licence or right to use any Trade Mark displayed in our website or literature without the prior written consent of the relevant Trade Mark owner. Your misuse or infringement of any of the Trade Marks displayed in our website or literature is strictly prohibited.

5. Availability

o All orders are subject to availability of products. If we are unable to deliver products ordered by you we will notify you and credit the price and the delivery charges of the unavailable products to your credit/debit card or send you a cheque for the amount to be refunded within 30 days of your order unless you agree to a longer period.

6. Delivery

o Our aim is to deliver your order the next working day for all orders placed before 3pm but please allow up to 28 days for delivery of your order. We will deliver products ordered by you to the address you provide to us. You will not become the owner of the products until they have been delivered to you, at which time they will also become your risk and we will not be liable for any subsequent damage, loss or destruction to them.

7. Right of Cancellation

o The United Kingdom's Consumer Protection (Distance Selling) Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation.

o If you wish to cancel your order please write to us at Pure-Tec Limited, Unit 3, SullivanBusinessPark, West Dock Street, Hull. HU3 4TG United Kingdom or fax us on 44 (0)1482 585747 or email us at deliveries@exercise.co.uk.

o Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the products and our original delivery charges to your credit/debit card or send you a cheque for the amount to be refunded.

8. Returns Policy

o In addition to the right of cancellation in condition 7 above, we operate a Returns Policy which applies to most of the products sold on our website. If for any reason you are not satisfied with products bought from our website you may return them to us within 30 days of purchase for a refund or exchange.

o To return a product please first write to us at Pure-Tec Limited, Unit 3, Sullivan Business Park, West Dock Street, Hull, HU3 4TG, United Kingdom or fax us on 01482 585747 or email us at deliveries@exercise.co.uk. You must return the product to us in their original condition and carefully packaged. You must provide us with the original invoice, despatch note or other proof of purchase.

oWhen making a refund, we will only credit our delivery charges under this Returns Policy if the reason for return is because of our error or if the products are damaged, defective or of incorrect quantity.

o Nothing in this Returns Policy affects any statutory rights you may have as a consumer.

9. Warranty and After-Sales Services

o All products bought from us by telephone, email, post or fax are guaranteed against defects in materials and workmanship for 12 months from the date of purchase. The frames of all static exercise equipment sold by us are guaranteed against defects in materials and workmanship for 5 years from the date of purchase.

o If within the warranty period after having opportunity to inspect the product we are satisfied that it is faulty as a result of a defect in materials or workmanship you may return the product to us for an exchange or refund of the price of the product. You must provide us with the original invoice, dispatch note or other proof of purchase. If we supply a replacement product this warranty shall apply to the replacement product for the balance of the warranty period for the original product.

o This warranty does not apply where the defect is due to the product not being cared for in an appropriate manner or the product has been otherwise modified, misused, neglected or willfully or accidentally damaged. This warranty is not transferable to a new owner of the product.

o In the event that the product you ordered requires a spare part in the future which is not covered by this warranty, we may be able to locate that spare part and sell it to you.