Payment Information:
* Based on eBay new policy, we only accept PayPal Payment.
* All major credit cards are accepted through secure payment processor PayPal.
* If you don't have a PayPal account,you still can check out by using your debit / credit card directly.You have the option to register a PayPal account after the checkout. Learn more about PayPal at: http://www.paypal.com
* Payment must be received within 7 days of auction closing. According to eBay guidelines, all unpaid purchases case will be opened automatically.
* If you have bought multiple items from me, you can send me one payment for all the items instead of paying for them individually. When you click the Pay Now button, eBay will automatically determine if there are other items you have won or purchased from me and will combine them for your review.
* If you need to specify the color or other information for the items you purchased, please Click here to contact us directly with item # and your eBay ID.
Shipping Information:
XPRITE USA understands the importance of bringing our customers fast and dependable shipping. We work hard to safely and securely ship your order with the least amount of wait time possible.
| US Domestic ( Lower 48 States ) |
FREE |
| US Domestic ( Expedited, Second Day, Next Day ) |
Extra charge ( depending on merchandise ) |
| PR, HI, AK, GU, VI, PO Box, APO, FPO |
FREE / Extra charge ( depending on carrier ) |
| International Shipping |
Shipping fee depending on location and weight of item |
* Free shipping for the Lower 48 States with a physical address. We will be shipping with UPS, FedEx or USPS. Transit times are usually 3-7 Business days
* For US territories, PR, HI, AK, GU, VI, PO Box, and APO / FPO, there may be an addition charge to ship to those areas depending on the weight of item and the carrier you choose.
* For international shipping, we only charge and is responsible for shipping fee. All brokerage fees and taxes are not included into the shipping cost. The customer is responsible for these charges and they are dependent on each individual country. Shipment to these countries will be shipped with USPS, UPS or FedEx.
* Taxes are only charge to California in-state buyer only, at 9.5% sales tax.
* We do not accept COD & Shipping Upgrade is not available.
* For exchanging shipping address, just choose “Use another Address†during the checkout process. Please verify your address is accurate and deliverable.
* For calculating the shipping fee, just need to go through the ordering process. The shipping charges will be calculated and displayed for you after you type in your shipping information. You will be shown the cost of shipping, as well as given an option for shipping method before you finalize your order.
Shipping Methods
For fast and reliable shipping, we exclusively ship through UPS, FedEx and USPS carrier service. Orders are shipped usually in 1 business day but we do reserve the right to take up to 2 business days for processing before shipping out. The delivery times stated only reflect the transit time and do not include the order processing time. Please note UPS ground / Standard does not deliver on Saturday, Sunday, or holidays. USPS does not deliver on Sundays and national holidays. XPRITE USA does not ship on Sunday and holidays.
We package all of our orders in either envelop or standard UPS / FedEx brown boxes and USPS Priority Mail Packaging. If the order is particularly fragile, we may use stickers or tape indicating FRAGILE if required.
USPS First Class & Priority Mail Shipping Service
USPS first class service and Priority Mail is the fastest, most reliable shipping method for lightweight products. Every order is given a delivery confirmation number, allowing you to follow your package via the USPS website. The average parcel spends less than 48 hours in transit, and deliveries are made every day except Sunday. USPS will deliver to every address in the United States including PO Box, APO/FPO. For lighter and smaller packages, Xtreme Inc may choose to ship via USPS to ensure faster delivery. Refer to the map below for a detailed estimate of transit time using First Class or USPS Priority shipping.
30 Days Return & Exchange Policy:
* We give you a 30 days money-back guarantee to return any items purchased, no questions asked, hassle-free.
* You can returnfor refund or exchange same product or different product (difference of price will be charged) within 30 days after you receive the item.
* Any returning or exchanging items must be in the original package and new condition. We reserve rights to refuse refit or damaged items (caused by buyer) for return and exchange.
* No returns will be accepted if you contacted us after 30 days of receiving the item.
* Return fee: Buyers are responsible to pay the return shipping fee. 20% restocking fee on total price will be chargedand be deducted from the refund total.
* Exchange fee: No restocking fee will be charged, however Buyers are responsible to pay the return shipping fee and exchange reshipping fee, depending on the weight of merchandise.
* Email our Customer Service Department first before return the item back. Please specify your item number, your eBay ID, and the reason for the return. Click here to contact us directly.
60 Days Warranty Policy
* Defective Return & Exchange: To help process this faster, please provide detailed description explaining the problem and attach photos of damaged products as well. If we authorize the return, you will be receiving an email with instructions on the return. Click here to contact us directly.
* We give you a 60 days warranty to exchange any defective items. Within 3 days after you receive the item, Pre-paid return label or shipping fee will be provided if it is necessary. After 3 days, buyers are responsible to pay the return shipping fee to send item back to us. We will cover the replacement shipping fee. Defective products only can be exchanged for the exact same product within 60 days after the date of sale. No exchange will be accepted if you contacted us after 60 days of receiving the item.
Terms
* All our products are 100% brand new, which it has never been used or installed (unless stated otherwise).
* All the items are tested before shipping out. We do our best to package your items as well as possible and to be as thorough as we can. Unfortunately there are sometimes problems with items getting damaged in transit or human errors in shipping. All we ask is that you contact us to let us know. We will do our best to make sure your problem is solved promptly. Please review above information to get more information about return and exchange policy.
* We are not responsible for any legal issues that are caused by improper usage of our products. Please verify that these items are legal within your state before placing order.
* Our products require professional installation and we are not responsible for the installation of the products. If the product(s) damaged through installation, we are not held responsible for the refund.
* We are not responsible for wrong address or undeliverable address that is provided by buyer. Please verify the address on Google map before placing order. Reshipping fee will be occurred and charge on you, depending on the weight of merchandise.
* When you receive your package, please inspect first that all the stated parts are included in the shipment. Also please check the item to see if there was any damage through shipment or if the item is defective. If there is any problem please contact us immediately. Click here to contact us directly.
* Email our Customer Service Department first before return the item back. Please specify your item number, your eBay ID, and the reason for the return. Click here to contact us directly.
* We work hard to process returns as quickly as possible. Your replacement or refund will process within 4 business days of when we receive the item and inspect it at our store. Please contact eBay or PayPal representative if you cannot get the money back after we issue refund.
* While we always do our best to take back any and all returns, there are a few replacement exceptions of items that cannot be returned to our store due to the fact that the manufacturers will not accept these items back from us. The following are examples of items that cannot be returned:
1. Items with physical damage un-related to shipping, i.e., cracked or broken items are not covered under warranty. In the case that you receive an item that has physical damage that occurred during shipping, please notify us within 48 hours of when you received the item, and you will be taken care of immediately. Click here to contact us directly.
2. You MUST notify us within 48 hours if you receive an item that was damaged during shipping. Click here to contact us directly.
XPRITE USA:
Was started in Dec, 2011 on a mission to bring quality products at a very competitive price. We are located in Southern California with over 20,000 Sq.Ft warehouse that we hold and ship our products from. XPRITE USA specializes in aftermarket performance parts and accessories. Our goal is to strive for the highest level of customer service to ensure the satisfaction of all our customers.
We believe that variety is the spice of life. That's why you'll find some of the best deals around on a wide variety of items. You'll find a great selection of LED strobe light, Led work light, Other LED lights, HID lights, home improvement lights and Outdoor products. We work hard with our suppliers to find the best products, at the lowest prices from brands that you know and trust.
We have contracts in place with major shipping providers to help ship and deliver our products to the consumer fast and efficiently. Our average processing / handling time is less than 24 hours and about 95% of our shipments arrive earlier than the expected arrival dates. We take pride in our logistics and know how important shipping times and costs are to our customers. Our expert warehouse staff is on hand and ready to process all of your orders and ensure they get to you in the quickest and safest way possible.
Customer Service Information:
Generally we answer emails within 24 hours (excluding weekends& holidays), but we reserve the right to answer the email within 48 hours.
Tel: 626-899-4398
Fax: 626-899-4399
Office: 9:30AM - 5:30PM PST Monday - Friday (excluding weekends& holidays)
Questions or comments? We welcome your inquiry! Click here to contact us directly.
