Regular Delivery

We ship all postage via Royal mail first class delivery so that it can reach you as fast as possible. We aim to dispatch all orders placed before 3'o clock on the same day but please allow up to two days for dispatch. All items are sent via recorded delivery. If in the unlikely event that you haven't received an item we will follow Royal Mails set procedure.

If we don't have an item that was ordered in stock we will let you know within two days and give you an expected time of arrival of a reorder, if you want you can wait for the item to arrive or you can always take the opportunity to refund your purchase.

Combined discounts on shipping is always available, please ask before purchase.

Next day Delivery

We offer a special next day delivery service, which allows you to receive an item as soon as possible, whether it is because you have a big event coming up or your just impatient and can't wait to get your hands on an item. Once approved we will send out the item via next day delivery and the item should reach you the next day, please note this service includes an additional charge.

The procedure for this service is:

1. Contact us before making a purchase requesting next day delivery
2. Wait for us to respond letting you know if the option is available for the item you have selected
3. Make payment, including additional charge, and the item will be dispatched on the day of payment
4. Please note the item will be dispatched on day of payment not on the day of confirmation e-mail and this service is subject to Royal mails terms and service conditions

We have a price match guarantee, on all our products with the logo in the top left corner. If you do find the exact same item in the exact same condition on eBay cheaper on a buy it now listing we will refund you the difference plus an additional 10%. So you can shop with confidence knowing that you are always getting a good deal.

Terms and conditions

1. The item you are comparing with has to be in the same condition with the same make, feature, be a buy it now listing, and be from a UK based seller 2. Claim for a difference refund has to be made within 10 days of date of purchase 3. Item listing has to be listed before date of purchase and the seller must have a feedback score of at least 100, with at least 5 items currently for sale 4. The person making the claim can't be the same person selling the comparative item 5. To make a claim send the item number of the other item, if it meets the conditions a refund will be paid for the difference plus an additional 10% of the difference within 3 days via PayPal

Refunds

We are more than willing to issue refunds, which is why we offer a no questions asked money back guarantee. If you are unhappy with your item for any reason or if there was any problems just send it back to us for a full refund, as long as the item is in the same condition as it was when it was sent out to you. The procedure for refunds is:

1. Send us a return request via eBay letting us know that you would like a refund
2. Once it is accepted, please send the item back to us at our main warehouse at the WoodGreen, London address, NOT the Essex address
3. Once we receive the item and check that it is in good condition we will issue you a full refund, minus shipping costs
4. Please note you will be liable for shipping costs, unless it was a fault with our listing or the item was damaged or unusable. Refunds without id numbers may take longer to process. Refunds will not be accepted until a return request is made if you don't know how to make one click the link at the bottom of this page for more info

Exchanges

As well as refunds you can always exchange an item, if this will make the item more suitable to your needs, please ensure the item is still in the same condition we sent it out to you and still in its original packaging.

The procedure for exchanges are:

1. Message us to let us know that you would like to exchange and item, and what item you would like instead
2. If the item you asked for is in stock we will give you a exchange code, please attach this to the parcel somewhere either outside or inside. Please note if you do not do this it may take longer to process your refund
3. If the replacement item you requested isn't in stock , then you can still keep the item or get a full refund by following the refund procedure
4. Once we get the item back, and it is in the same condition , we will send out the replacement item, there is no need to open a refund request in this case
5. Once the item reaches us we will pay for the shipping to get the replacement item out to you

How do I know if your items are fake or real

We only stock genuine item or brands, we have been trading for over 30 years and have always dealt in genuine goods only. We sometimes stock item which are based on popular trends and styles, all brands and makes are clearly stated on the listings.

Who do you use for deliveries

We use Royal mail for all deliveries, domestic orders are sent via recorded first class delivery and international orders are sent via airmail

How long does an item take to arrive

We dispatch within two days at most and first class delivery tasks between 1 - 3 days to arrive. International orders depend on Royal mail airmail timings

What countries do you ship to

Our regular shipping includes UK , Europe and USA. Shipping to other countries can be arranged, please message before purchasing.

Can I exchange or refund a item

Yes you can, check the tab above

What happens if an item gets lost, or is damaged in the post

If you haven't received an item within 4 days of us dispatching it, let us know and we will make a lost item claim on your behalf and then refund you the money or send our a replacement, or you can make a lost item claim yourself, please note we cannot be held liable for an issues with Royal mail but we will try help in any way possible

What if an item isn't what I expected

If you receive an item and for whatever reason it isn't how you expected you can always give it back to us for a full refund. If in the unlikely event there was a problem with the listing then we will also refund full postage

How do I know if an item fits

All sizes are clearly stated in the listing. Please note some items have different fits such as fitted baggy etc. and this is stated on the listing as well. If you do receive an item and it doesn't fit you can send it back for as different size or refund it

Please leave us feedback after your transaction, we read and value all feedback received. We will leave feedback for you regardless of whether you have left it for us or not. Please note in the unlikely event there was a problem with the transition please contact us and give us a chance to rectify the issue before leaving feedback. We reserve the right to stop any after sell service such as answering questions or exchanges if you leave us negative feedback without at least notifying of us of the problem

EBay also leave every buyer to leave DSR ( Detailed Seller Rating) on each transaction, this is anonymous ratings left which gives more detail on the service you have received, if you can then please also leave us DSR and we will try our best to give you a 5 star service every time.