Payment
We accept PayPal ONLY!
Our customer service uses only eBay email. Please avoid PayPal email as we do not look into it every day.
VAT number: 234210554
Shipping
Correct Address
We ship only to PayPal Addresses. If you want us to ship to other addresses, please write it down in PayPal Notes when you pay. Address variation requests via email will not be accepted.
Delivery Time
We will ship your order within 2 working days upon receiving cleared payment except Sunday and public holidays.
Our standard delivery does not come with a tracking number. For any reason if you are unavailable to accept the parcel, then the parcel will be held at your local mail sorting office waiting for collection by you.
No Combination Shipping
Combination shipping is not available in general. We will only consider that if you purchase more than 10 pieces with each item less than 50 grams because our postage cost is directly proportionate to the parcel weight on every gram. Please contact our customer service for wholesale arrangements if you are a retailer or wholesaler.
Local Tariff & Taxes
If your country charges for any import tariff or taxes, it is your responsibility as a citizen to pay for it. We will not be liable if your country customs department detains your parcel.
Return Policy
ITEM MUST BE RETUNED WITHIN: 30 DAYS
REFUND WILL BE GIVEN AS: Merchandise Credit
If the items are not as described, we will offer a merchandise credit. In most cases this will be minus shipping and eBay fees, although if it was a blatant mistake by us we'll pick up everything. Bottom line, we want you happy!
We will make every attempt possible to resolve the issue if we made a mistake. Please do not assume a mistake is intentional. Let us know if our service could be better.
About Us
Our customer service team works Monday to Friday from 9am to 6pm GMP+8. Please always contact us via eBay email system.
Contact Us
Your positive feedback is extremely valuable to us. If you have any questions or concerns regarding our products or your order please contact us through eBay message or email for any questions or issues you may have before leaving negative feedback or opening a dispute. We will reply within 2 business days (public holidays not included). We will try our best to ensure your 100% satisfaction.
