1)How to confirm whether the product is genuine Hikvision English version?
You can download the software from the official website of Hikvision. Only genuine Hikvision product is compatible with the software. We guarantee that all of our products are genuine from Hikvision manufacture.
2)When will you ship my order?
Ordinary, once we get confirmation for payment, we will ship the order within 1-2 days and we ship by DHL air and USPS. It usually takes 3-4 working days to receive the package.
3)What about warranty?
Two years warranty with all our products.
4)Will I get tech support?
Tech support will be provided by our tech support department in USA at pacific standard time.
Please note:
1.This Hikvision Camera is English version. support unlimted update
2.Guarantee to work with Original Hikvision English firmware NVR
Product feature:
l Up to 4 megapixel high resolution(2688 × 1520)
l Full HD1080p video
l Dual video streams
l fixed lens
l 120dB Wide Dynamic Range
l 3D Digital Noise Reduction
l Backlight Compensation
l DC12V & PoE
l Support H.264+
l High performance EXIR LED
l Up to 30m IR range
l IP66 weather-proof protection
l 3-axis adjustment
l Dual video streams
l Mobile Monitoring via EZVIZ P2P or iVMS-45
-30 °C ~ 60 °C (-22 °F ~ 140 °F)
Humidity 95% or less (non-condensing)
Power Supply:
|
12 VDC ± 10%, PoE (802.3af)
Power Consumption:
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Max. 5.5W (Max. 7.5W with ICR on)
Weather Proof:
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IP66
IR Range:
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Up to 30m
Dimensions:
|
Φ127×97.5 (5.0” × 3.8”)
Weight:
|
670g (1.5 lbs)
We only accept Paypal.
Please pay for your items within 30 days once you bid,otherwise the unpaid case will be open.
If you bid but didn't want to pay please contact us to cancel the order.
Thank you so much for your understanding.
We ships within 1-2 business day from the day of purchase.
Most of our items will be shipped from Our US warehouse.We will help to send the items to you via expedited shipping from our company in China if our warehouse inventory shortage or out of stock.
We ONLY ship to confirmed shipping address for all payment on PayPal.Please provide us your full address with telephone number and full name and make sure your shipping address is correct and deliverable. If you need to change your address. Pls let me know before delivery.
Tracking number will be emailed to you once your order has been sent out. If there is any delay, it may be caused by bad weather or custom inspection which is not in our control, we follow your order until you get it.
We usually ship the buyer item as GIFT in a lower value, in order to avoid the buyer's tax. However, the tax is determined by buyer customs not by us, different countries for different tax rate, so if any tax then the buyer should understand it.
Please email us before open a dispute or left a neutral/negative feedback, thank you.
2 years warrenty! We will help to repair them or send replacement ones if our items broken in 2 years.
If you are unhappy with any part of our service, please speak to us before thinking about opening a case or leaving Negative feedback.We will always answer your messages within 24 hours or sooner to try and resolve any issues.
Condition of sales payment should be received within 3days from the end of auction.
All non-pay bidder will be reported.Products without any problem can*t refund.
Products with quality problem in 7 days can be returned and refund.
Products with quality problem in 30 days can be returned and replaced.
Products with quality problem in 1 year can be returned and repaired.
Please keep original package after your purchase and we will appreciate it if you send the item back with the original package.
Notice:pls keep it in good condition and customer need to pay for the return shipping,thanks!
We are Shenzhen Wan Goucheng science and technology co., LTD, a large manufacturing enterprise groups in China.Our company was established in 2010,we have our own factory.We main sell Hikvsion,Dahua or our own brand IP cameras,NVR,Mount Bracket and so on.We sell through ebay,amzon and aliexpress.
It is to better promote our products, all our company products are shipped directly from the factory or our US warehouse.We also have partners in US.
Please feel free to contact us if you have any questions , hope to establish long-term friendly and mutual cooperation relations between each other!
If there is anything you need, I will not be far away!
If you have any question about us,you could contact us via ebay message,email,skype or phone.
We also have shared our products on Facebook,Google,YouTube,Twitter and Pinterest.
Phone(0755-23036056)
On Nov-15-16 at 00:32:28 PST, seller added the following information:On Nov-15-16 at 00:33:45 PST, seller added the following information: