We accept PayPal and bank transfers. For bank deposit please contact us directly for banking details. All payments are required to be settled within 3 business days after purchase. Please do not hesitate to contact us should there be any expected delays. HAPPY SHOPPING!!
Enjoy FREE Standard Shipping Within Australia S.Mart endeavors to ship purchases within 24 hours of receiving payment. Delivery schedules are estimated only subject to availability of stock due to high demands and on sales items. S.Mart team will contact you within 24 hours should there be any expected delays. Express Shipping and Registered Services are also available at extra cost upon request. Actual delivery times may vary depending on delivery destination. For more delivery info, please check this link: Click Here (All orders are sent from Sydney NSW 2000) For any unexpected delivery delay, please contact us and we are happily to assist your enquiry. Escalation will be raised with AU post office for investigation. Please note for reshipping - $1 will be charged for standard mail, and $8 for express. We Do Ship Internationally S.Mart ships via International Air by Australia Post. Please allow up to 21 business days for delivery worldwide depending on international customs and shipping locations. For more info please check this link: Click Here (All orders are sent from Sydney NSW 2000) *Please note S.Mart holds no responsibility for any tax duties or destination customs levies. Please check your local policies carefully before purchases. HAPPY SHOPPING!!
*Please note some products are advertised as non-refundable or non-exchangable due to its product nature. To assist us, for any faulty products, please attach clear photos along with your refund message in order for us to speed up the return process.
Frequently Asked Questions How long does it take for my purchased item(s) to be delivered? We endeavour to dispatch paid orders within 1 business day. Superior customer service as well as fast delivery are always what we aim for! Where is my purchased item? If the delivery takes longer than usual please drop us a message or email and we are more than happy to assist. We will raise with post office on your behalf. Please allow 3-7 business days for standard shipping to be delivered within Australia; or up to 21 business days for shipping overseas. For more info please check our 'Delivery' tab. Is there a tracking number I can check online? No, the standard shipping service doesn't provide online delivery status update. If you prefer to track your item(s) online, we recommend you to ship via Express or Registered mail. Do you have a physical store in Australia? Unfortortunately we don't have a physical store at this stage... We based in Sydney and all our stocks are shipped from Sydney. I've accidentally bought the wrong item just now, how do I cancel my order? Please send us an eBay message and we can cancel the order for you. What do I do if the item I purchased was faulty? We check all items before they are dispatched. We offer free exchange or refund if item is faulty. Please send us an eBay message along with photos to assist our process. For more return polcy and info please refer to our 'Returns' tab. For Any Enquiries Please send us an eBay message or contact us on: smart.onlineassist@gmail.com One of our friendly staffs will reply within 24 hours. HAPPY SHOPPING!!