1. We accept payment via paypal. Credit Card payment can also be made via paypal ;

2. If you paying by Paypal, we can only send to the address in your ebay.. So please ensure that the ship-to address is identical to your ebay address.

3. We work on weekday, excluding weekend & holidays. Pls note that items purchased on weekends and Bank Holidays are dispatched the next working day

1. All item will be shipped out by Royal mail service on the next working day. The shipment usually takes 2~5 business days but can take up to 7 working days.

2. Local pick up is not available.

NOTICE: There are always uncertainties during shipping, if your item does not arrive within estimated time, please feel free to contact us, we'll solve the delivery problems for you.

1 We will test every item before we ship out from our UK Warehouse;
2 We offer 30 days return policy. Please contact us within 30 days from the date you receive your order if you have any issues with the product.
3 All returned items MUST BE in the original packaging and PROVIDE us with the shipping tracking number, specific reason for the return, and your eBay ID.
We will refund upon receipt of the item in its original condition and packaging with all components and accessories included, thanks

 

Have any question. Please email us. We are very glad to help you.

We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important to us.

Please contact us directly before you give us neutral or negative feedback or open case, we can satisfactorily address your concerns.

Support & FAQ's

● Q:When will I receive my order?

● A:Your item will be sent out shipped out by Royal Mail 1st class Signed For the next business day after your payment has been cleared (weekend and public holidays excluded.).

The shipment usually takes 2~5 business days but can take up to 7 working days.

There are always uncertainties during shipping, if your item does not show up over the period we estimate to arrive, please feel free to contact us, we'll solve the delivery problems for you.

● Q:Can I cancel my order?

● A:Yes. If your order has not been dispatched we can cancel it and refund you. However it is likely that your order has been processed and will already be in the postal system. In this case you will need to return the item back to us so we can process a refund.

● Q:I received my item today however it is damaged?

● A:Sometimes when we send items they can become damaged . We apologise for this and we will send out a replacement item to you. You may also be asked to provide photos and to send the damaged item back with the original packaging by Royal Mail 1st class Signed For.

● Q:I have received the wrong items, what can I do?

● A:Firstly, please make sure whether the problem is due to color difference or wrong item. Please take clear photos and contact us for review. If it is confirmed to be the wrong item, then we will solve the problem for you, either resend the item or give you the full refund.

● Q:Can I exchange my item?

● A:Yes, if you are not happy with the item we have sent you then we can exchange it for something else in our online shop. You might have to occur postage costs on this.

● Q:What is the RMA & returns procedure?

● A:If you are not satisfied with the item,please contact us through eBay message.

And provide the detailed explanation, photos or video are needed when contacting us.

we will solve the problem for you, either resend the item or provide you with refund.

● Q:Do you offer a money-back or refund guarantee?

● A:Yes. We allows non-working products to be returned for a refund within 30 days of the delivery date. We will refund your payment when we receive the returned item.