How can I pay for my order?
PayPal is the fastest and most secure payment method to pay for your order. For your security we only despatch your order to the address you provide us via PayPal.

When will payment be taken for my order?
Payment will be taken when you place your order. We will then endeavour to get your item posted out to you on the very same day PayPal Payment Method

How will I know when my order has been dispatched?
You will be sent an email confirmation once your order has been despatched from our warehouse. Royal Mail or Courier tracking information will also be provided.

How long will it take for my order to arrive?
Once you have received your order confirmation That has been dispatched you can expect it to arrive with 3 - 6 days (orders Europe). For deliveries outside of the Europe please allow 8 - 25 days for delivery (depending on location)
Please note in the must allow 20 working days before we can class your item as lost.

What do I do if I have not received my order?

Should your order not arrive within the estimated time and you have received conformation that it was dispatched please check the following:

• With any neighbours.
• With any other resident at your property that might have the parcel but hasn't told you yet.
• In any possible, safe places, that a driver might have left the parcel in.
• That you have enquired at your local Royal Mail delivery office.
• Re-confirm your delivery address so we can verify this is where it was sent. For International orders please refer to your local postal company for their standard procedure, in case this differs to the UK.

What happens if I am not at home to accept my delivery?
The majority of our items are too big to fit through a standard letterbox. If you are not at home when delivery is attempted you should receive a Royal Mail or Courier 'Something for you' card saying you missed an item being delivered. Please follow the instruction on the card to retrieve you parcel. For International orders please refer to your local postal company for their standard procedure, in case this differs to the UK.

Which countries do you deliver to?
We deliver worldwide.

When you ship overseas do you combine postage charges /send items together?
We combine shipping. Ask us about details.

How do I return an item?
We want to ensure you are totally satisfied when shopping with us, so if you change your mind for any reason, you are able to report an item that is unworn, still has its tags intact and in a resalable condition to us for Return, within 14 days of it being dispatched to you.

To arrange a return, please contact us and we will be more than happy to help you. All you need to tell us is which item you wish to return and the reason why.

You will need to pack the item securely and include a brief cover note stating:

• Your User ID
• The item you would like to return
• The reason for return
• Whether you would like a refund or a replacement

Please ask for a "Proof of posting certificate" as we cannot be held responsible for goods that go missing whilst in transit.

Return Address:

When can't I return an item for exchange or refund?
In following circumstances we cannot exchange or refund your payment.

• If the item has been worn
• If the item has labels missing
• If your returns period has expired

When will I receive my exchange or refund?
We will process your exchange or refund as soon as your item is received back into our warehouse.

Company address:

Contact Us via eBay Message or email. Customer service will be happy to assist with any queries.

Our e-mail: shop@threemountains.co.uk