smartparts2014
Phone: 01429 721983
Wiki Auto Parts Limited is a business with a difference. Our business breaks the mould when it comes to how a business is structured.
There is no hierarchy
There are no managers
We contract directly with our peers in regard to our responsibilities to each other
We share equally in the profitability of our business
Why should how we work matter to you. Well it's like this. We all look forward to coming to work. We respect and like each other. We all take equal responsibility in caring for our customers. We only employ nice people who care about the outcome of what they do. We all realise that you are the reason we can work here in this environment and at the same time support our families.
We are very grateful.
Because of this every step of our business process (inspecting a vehicle prior to dismantling, inspecting each part upon removal, approving a part for sale, wrapping each part before being put into stock, picking, packing and despatching parts) is handled with diligence and care. The end result is that we can give you, our customer, a good product for a fair price, supplied in a timely manner so that you have a good purchase experience.
Of course occasionally a problem may arise . It might be a carrier issue or a customer that ordered a wrong part. Whatever the situation you can rest assured we will do everything we can in a timely manner to resolve that situation. We all believe that our business should be judged not only on how often we get it right but what we do if something does not quite go to plan. Thankfully we have very few issues but you can rest assured that should you incur any difficulty we will be there for you.
As part of our service we can check any parts compatibility with your vehicle prior to you making your purchase. Simply send us your VIN (Vehicle Identification Number - 17 digits long and shown on your log book, through your windscreen or on a metal plate on your door pillar) and we will check the manufacturers database of parts for your vehicle against our own part.
We hope you will trust in us to provide you with a good product at a fair price in a timely manner.
Regards from all at Team Wiki.
For Scottish Highlands, Highlands and Islands of Scotland, Ireland, Isle of Man and overseas please contact us for a quote
Royal Mail 1st Class Recorded
Aims to deliver next day nationwide including Saturday.
Parcelforce 24hr
Guaranteed next working day delivery to a mainland UK address. Saturday or timed AM delivery - there is an extra charge. Please contact for further information.
Deliveries to some Scottish and BT postcodes will take 1 extra day.
TNT
This is a next day service is used to deliver gearboxes which are packed and delivered on a small pallet.
A timed morning service is available at additional cost should this be required. Please contact for further information.
If you are local we are happy for you to come and pick the item up. We have a walk in counter for customers and are always happy to help with any enquires or problems. Our opening hours are:8.00am - 2.00pm Mon - Friday.
Messages are answered 7 days a week. There may be some delays in responses on a weekend but any messages posted by 5pm will be answered same day.
We take great care packaging every item to ensure safe shipment to you. We aim to dispatch all orders received by 1pm on the same day. Please allow extra time if you are paying by cheque or postal order.
We do ship to most countries. Please message us for a price providing details of the country and the postal code.
We use Parcelforce, TNT and Royal Mail. Delivery times are usually 24 hours but in some remote locations may take longer. For International deliveries please contact us for an estimated delivery time.
If you need to contact us for any reason you can do so by ebay message or phone.
Ebay messages are our preferred method of communication but please call us if you prefer. We are available to answer messages 7 days a week. Please be aware that there may be a delay in responding to messages after 5pm through the week or at any time over a weekend. However, any message sent by 6pm on any day will be answered on that day.
If contacting by phone please be aware that we work from 9am until 5pm, Monday to Friday.
Telephone: 0333 5770240
Address: 1C Ullswater Road, Longhill Industrial Estate, Hartlepool, TS25 1UE
