Our preferred method of payment is PayPal. We also accept Visa, Mastercard, Discover. Payments must be made within 3 business days of auction close, otherwise we will relist item. Please be sure the item is for the correct model, colors are correct & fitment is for your model before buying or bidding.
Shipping is the buyers responsibility unless otherwise noted in the auction. All shipments are done through UPS or USPS at the sellers discretion. Please allow 1 - 3 business days (Monday thru Friday) for your package to leave our facility. Please note that some packages may incur a handling charge for supplies or materials needed to ship. We can't ship to PO Boxes. Any extremely large or heavy packages will be shipped freight only. We are not responsible for any delays in shipping times once it leaves our hands but we will do everything we can to assist in tracking or claiming your package. International shipping is done through USPS only. Please contact us for exact rates. We will not alter declared values on items. It is tax fraud & we will not be a part of it. It is up to you to check your countries tax dues on items won.
We maintain high standards of excellence & strive for 100% customer satisfaction. Positive feedback is very important to us, so please contact us if you can't give us a 5 star Positive rating, so we can address your concerns. We only give positive feedback once it is left for us. This lets us know you received the item & are satisfied with the sale. Returns: Buyers will be given a full refund on any item we misrepresented or didn't describe correctly. Please be realistic with any issues, as most parts are used & will have normal wear & tear on them. There will be a $5.00 or 20% restocking fee, whichever is greater, per item, on items that were purchsed by mistake or misread. Buyer will be responsible for shipping items back in the original condition it was shipped in. All returns must be received within 7 days from day buyer received item. We only refund electronic items if the buyer returns the part we sent along with their original part. No exceptions to this as electrical can be swapped by buyer.
Moto Insanity is a full service dealership with parts & used bike sales. We have been recognized worldwide with some of the hottest custom motorcycles we built. Our customer service sets us apart from everyone else. Our customers are very important to us & we appreciate them for their business. We beleive that honesty is the best business policy. We will describe, to the best of our ability, every ad as accurate as possible. We stand behind our word & we will do everything possible to fix any item misrepresented or incorrectly described. We are human & mistakes can happen. We are not a manufacturer but a seller & do not warranty any item wes sell from defect or use/misuse.
If you have any questions regarding an item or need help finding an item, please give us a call at 845-423-5807. You can also email us through our Ebay store. We receive alot of emails per day, so please be patient as we respond to all emails within 24 hours of receiving them.
