Rest assured, you'll receive your purchase quickly! We ship daily Monday to Friday (except public holidays). Once your payment has cleared, we'll pack your purchase safely and securely, and have it on its way to you within 24 hours.


Local Pick Up

We operate an online business only. Due to public liability issues, we cannot offer pick up.

Postal Delays

To ensure there are no delays in your purchase being shipped, please make sure that your eBay and PayPal registered address is correct and complete.

While we make every effort to ensure that you receive your purchase as quickly as possible, unexpected delays can happen within Australia Post. In these rare instances, for Australian customers, your purchase may take up to 10 business days to arrive, and for international customers, your purchase may take up to 15 business days to arrive. Please contact us immediately if your purchase has not arrived within this timeframe, and we will do whatever we can to help.

Return To Sender

Please make sure that your eBay and PayPal registered address is correct and complete. In the event that your purchase is returned to us due to an insufficient or incorrect name, or address, shipping costs for re-despatch will be charged.

Returns

Purchase with confidence! Your satisfaction is guaranteed with our 100% rock solid, money back guarantee. If for any reason you're not thrilled with your purchase, please return it to us in its original condition within 30 days and we'll refund 100% of your purchase price (less cost of any products that have been opened). And, as a thank you, you get to keep your bonus gifts!

Please note that the customer will be responsible for the shipping costs for the return of their purchase.

We'd like to ensure that your purchasing experience with Auction Bug is as quick and easy as possible. We accept many forms of payment:

• PayPal – We accept PayPal e-cheque and PayPal credit card payments. If paying by e-cheque, please allow a few business days for funds to clear
• Direct Bank Deposit – We accept direct deposit into our Australian bank account. Bank details are given at checkout. Please use your eBay User ID as the reference, and allow a few business days for funds to clear
• Money Order – We accept Australia Post money orders
• Bank Cheque – We accept Australian bank cheques. Please allow a few business days for funds to clear
• Personal Cheque – We accept Australian personal cheques. Please allow a few business days for funds to clear

We understand that sometimes life can get in the way, and time flies, which is why we allow our customers 7 business days in which to pay for their purchase.

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