Device Condition |
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Terms | Warranty Policy | About Cellular Heroes
New
(package is sealed) or New-Other (package is
opened/not sealed)
A New or New-Other designation
is for brand new and never been used devices.
These devices are 100% fully functional and have
no marks, cracks, nicks and/or scratches. There
are no talk-time minutes on the device.
Mint
A Mint designation is for a
device in cosmetically perfect condition with no
marks on housing or the display screen.
The device does have talk-time on it.
Near Mint
A Near Mint designation is for
a device in cosmetically perfect condition with
very small nicks or scratches that are difficult
to see.
Good
A Good designation is for a
device that will show signs of normal usage with
small cracks, marks, nicks and/or scratches on
the housing and/or display screen. The device
may have imperfections on the screen that will
not restrict visibility when the device is
powered on.
Fair
A Fair designation is for a
device that has a moderate amount of scratches,
marks, nicks and/or cracks on the housing and/or
display screen as a result of previous usage.
Imperfections on the screen will not restrict
visibility when device is powered on. The
cosmetic condition of a Fair
device will be noticeably poorer than that of
one classified as Good.
Poor
A Poor designation is for a
device shows heavy wear-and-tear from previous
usage. There will be excessive or significant
marks, nicks, cracks, and/or scratches on the
housing and/or display screen. Although the
device may have cosmetic imperfections, all
devices classified as Poor are
fully functional.
Items are shipped using USPS
Priority shipping. Some items may be shipped using
UPS depending on the size of the package and
shipping location. Shipments are processed within
1 day during business hours, Monday thru Friday;
any items purchased after 3pm PST on Friday will
be shipped the following Monday morning. High
value orders will require a signature upon
delivery. Cellular Heroes will only ship to a
PayPal confirmed address. Cellular Heroes cannot
process a change of address after a transaction
has been completed.
There are no exceptions to this
policy.
Cellular Heroes only
accepts PayPal payments on eBay. Buy-It-Now items
require Immediate Payment.
Please make sure that your shipping and
payment information is correct before
submitting.
Cellular Heroes charges sales tax
for items shipped to: CA* (8.00%)
* Tax applies to subtotal + S&H
for these states only
Below
are the guidelines to receive a refund
for your item:
- The buyer must
notify Cellular Heroes of the issue
within 30 days of making the purchase and have
the return authorized by a Cellular Heroes
Agent prior to shipping the item back.
- When returning the item,
please include your full name, item number and
eBay ID for quick processing.
- The refund can take up to 3
business days to process once the item is
received at our facility, however, we will do
everything we can to process the refund as
quickly as possible.
- If the refund is for
anything other than defective merchandise,
Cellular Heroes will deduct a minimum of $6
to reimburse for initial shipping costs. We
do not pay for return shipping.
- Items that have
been altered (jail breaking, unlocked,
flashed, rooted) or damaged (dropped,
submerged in water, etc.) by the customer are
ineligible for return.
Welcome
to Cellular Heroes!
We are a leading provider of
wireless device and IT asset hardware. Our mission
is simple: Cellular Heroes is committed to
providing competitive pricing and outstanding
customer service. Every item listed is carefully
inspected to accurately match the listing
description and is cleared of all data.
Thank you for shopping with
Cellular Heroes. We appreciate your business!
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