Please contact us for RMA(Return Merchandise Authorization) to return item. Please include the RMA Number with the return item. Item(s) are returned within 7 days of receipt. Item(s) are returned in brand new and resealable condition with original packaging. Returns are accompanied by order receipt and signed return authorization form. Note: Please be advised that we will not cover any postage costs for returned products unless it suffers from manufacturer defect. We will provide free replacement for manufacturer defect. Returns policy only for if you have received wrong or defective item(s). Due to the hygiene interest, we can not accept return for shaver or shaving product unless it's a manufacturer defect. And to return a product for manufacturer defective issue, we required an examination and statement for the defect from your local dealer.