WhyBuyNew is the trading name of Audio Visual Commodity Ltd. that, as a company, has been established for over 25 years specialising in New, B-Stock, Pre-owned, Ex-Display, Repackaged and Reconditioned DJ equipment, musical instruments and consumer electronics. As a privately owned company since 1991, Jeremy Wicks, our MD, started dealing in DJ equipment and consumer electronics when he was just 18 yrs old, buying from all major manufacturers and private individuals. Now, all these years on, whybuynew is the largest DJ Equipment retailer for New and B-Stock in the UK, built up on giving customers excellent prices and the best customer care possible which was his vision from the very beginning.

In February 2017, whybuynew yet again moved to a brand new, larger premises located on The Hythe in Colchester, Essex where we could hold even more stock at bargain prices and have dedicated departments for sales, service and product testing and more.

How do I contact you?

Please send us a message via the eBay messaging system or an e-mail to info@whybuynew.co.uk. You can also contact us via telephone on 01206 855010 to contact our friendly, knowledgeable sales team who will help you with any advice needed to feel comfortable with your purchase (lines open 9am-5.30pm Mon-sat)

Our address details are:

WhyBuyNew
1A Altbarn Road
Colchester
Essex CO2 8LG

What Payment Methods Do You Accept?

We accept Paypal instant payment (A very fast payment method). This means that when purchasing an item from our ebay store, a payment is needed straight away.
Debit or Credit Cards can also also be accepted through the paypal payment gateway in the checkout.
Can I place an order over the phone?

Yes, we would love to hear from you and always want to assist you in any way we can. Please note that eBay are trying to encourage online retailers such as ourselves to have customers place their order directly on eBay. This is for buyer protection and designed to protect you.

If you place your order before 4pm on a working day, we will dispatch the same day for next working day delivery between 9am and 5pm for most of our eBay items (Please see individual eBay listing for postage details). If you place your order on a Friday night, Saturday or Sunday the item/items will be dispatched Monday.

In certain areas the delivery may take up to 5 working days (i.e. Scottish Highlands and certain other rural areas.)

Additional carriage charges apply to some areas.

Please see the eBay listing for information on international shipping.

How to track my item?

If you are wondering where your item is, please feel free to message us through the eBay messaging system or call our support team on 01206 855010.

I want to speak to someone regarding my delivery?

Call us: (01206) 855010 (Lines open 9am - 5.30pm Monday to Friday)

Email us: support@whybuynew.co.uk

At WhyBuyNew we aim to be the most efficient and helpful company within our marketplace and will do everything we can to assist you.

Contact us: (01206) 855010 (Monday - Friday 9am-5.30pm)

VAT is included on all purchases which means that the price you see is what you pay.

No items are supplied on a trial basis.

We accept all major credit and debit cards including Visa, Mastercard, American Express, Visa Electron, Solo, Delta and Switch which can be used through the Paypal option.

We aim to keep our stock levels accurate but in the event that an item is ordered that we have not in stock we will contact you straight away.

Items that are shipped from WhyBuyNew are insured by our couriers.

Any delivery claims for either damaged on non-delivered items must be made within 7 days of the expected delivery date.

Terms which apply to mail order consumers as defined in the Consumer protection (distance selling) Regulations 2000.The consumer shall, subject to the terms set out in this clause, have the right to cancel on order within 7 working days from the day after the goods are delivered by the company provided we receive written notice of such cancellation.

If a consumer exercises his/her right to cancel, WhyBuyNew shall reimburse any payment made within 21 days from the date he/she gave such notice of cancellation. The consumer shall not be entitled to a repayment in the event that:-

* he/she does not take reasonable care of the goods pre or post cancellation. for the purposes of this clause, a consumer shall be deemed not to have taken reasonable care of the goods if such goods are not kept packed in their original box, with all accessories, manuals and interconnects and the internal or external packaging is damaged in any way or the goods are marked, damaged or not in the same condition in which they were sold.

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We would love for you to contact us with any queries you may have about our eBay store or products by calling our helpful customer service team or by using the eBay messaging system.

Call us: (01206) 855010 (9am - 5.30pm Monday - Friday)

Remember, we are here to help and would love to hear from you.

Product Support & Questions

Our friendly customer support team are here to aid you with any queries that you have in relation to a technical question on a product that you wish to purchase and are contactable by either telephone or e-mail.

Call us: (01206) 855170 (9am -5.30pm Monday -Friday)

After Sales & Service Department

Our after sales/service department is on hand for any after sales support queries in relation to a product that you wish to return/exchange. This department will deal quickly and efficiently with any problems that you may have post purchase.

Call us: (01206) 855170 (9am -5.30pm Monday - Friday)