We kindly request
that your contact us via eBay messages before you:
1. Open a case for
non delivery
2. Open a returns
case for 'not as described'
3. Leave feedback of
low stars
We are here to
resolve any problems that in the rare event you may have encountered, we will
also send returns instructions once contacted via eBay messages for
standard returns and returns where something has unfortunately gone wrong.
If for any reason a
parcel is visibly damaged when being delivered by the courier please refuse delivery and
contact us immediately.
Changed your mind? -We want to ensure
you are always happy when shopping with us. To ensure this, we offer a
"satisfaction" guarantee where you can return any unopened item in
its original packaging (inside and out) within 14 days from the date you
received your order, buyers will be responsible for return postage
costs. Please contact via eBay messages for
returns instructions.
Faulty or Damaged - In the rare
event that an item is damaged please contact us within 48 hours of receipt via eBay messages
for returns instructions or general advise (where possible replacement parts
will be sent), all returned items must be returned in their original packaging (inside
and out).
Item not arrived - Although
items should arrive within the estimated timescale on the listing please
contact us after this time has elapsed if in the rare event an item has not
been received.
Many thanks for your
custom
