For your peace of mind and in compliance with the distance selling law, we offer a 30 day money back guarantee, if for whatever reason, you may return your item for a full refund (excluding P&P costs) returned postage must paid for by the buyer. You must inform us of your intention to return within 30 working days.
In the
unlikely event that your item is damaged in transit or is faulty, please
return it to us within 7 days of receipt in it's original condition
& box. Upon inspection, we will be happy to replace where possible,
or refund you in full if the item is found to be faulty. We reserve the
right to have any faulty items tested by ourselves or the manufacturer
before issuing a refund or replacement part
1- Before use remove all labels, then wash in hot soapy water, rinse and dry. Use moderate to low heat and do not allow liquids to boil dry. Excessive heat for long can effect the appearance of the pans by causing dis-coloration of the surface (not a manufacturing fault and not covered by the guarantee).
2- Do not use vinegar, lemon juice, or any other acid liquid direct to aluminium made cookware products. It may etch into Aluminium and make some stain marks on it. (This is advisable for any aluminium made cookware internationally).
3- Always use the pan and pots for suitable heat source as instructed in description. Its not recommended keeping empty pans on heat for long. Never fill/plunge a hot pan with cold water. Do not allow cooking to spill over, as this will dis-color the outside of the pan. Use plastic, wooden, silicone, or nylon utensils to avoid scratching non-stick surfaces.
Isle of Man, Isle of Scilly, Isle of Wight, Scottish Isles and Highlands and N.Ireland all incur a surcharge of £10 to £20 per parcel. Postcodes include BT, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, Please email us or call us on 01418806686 to confirm the postage charge before you make your purchase. Chanel Islands ZE postal codes incurs a surcharge of £35.00 per parc