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We currently accept payment via PayPal, credit/debit card and bank transfers. If purchasing in the UK we also accept payment via cheques, postal order and cash on collection.
Payments not made within 7 days will receive an unpaid reminder which can result in an unpaid strike. If you have made a mistake when purchasing and do not intend to pay, please contact us to cancel your order as we can do so without any problem.
 Any item purchased before 2pm is shipped the same day.
UK Shipping:
We currently offer FREE shipping to UK customers. ANY product purchased with free shipping will be shipped with ROYAL MAIL second class standard.
We also offer a speeding shipping service - Royal Mail - Next Day Guaranteed by 1pm. Prices for this service will be calculated accordingly.
International Shipping:
We currently offer worldwide shipping. Shipping charges are calculated based on location as well as the products size and weight. If priority shipping is required please contact us at sales@equalearth.co.uk
With any sale we offer postage discounts when purchasing more than one product. Postage discounts may not be automatically calculated at the checkout so please contact us before checkout completion. We may not be able to refund over charged postage discounts so please be sure to contact us - sales@equalearth.co.uk
Estimated Shipping Times:
UK :
Royal Mail Second Class - 3-5 WORKING DAYS
Royal Mail Guaranteed 1pm - 1 WORKING DAY
International:
Europe
Royal Mail International Standard - 3-5 WORKING DAYS
Rest of World
Royal Mail International Standard - 5-7 WORKING DAYS
POLITE NOTICE - these are estimated delivery times projected by Royal Mail. It is very common especially with international mail that shipping may take longer. If your product does not arrive within the projected shipping times please allow at least 10 days (UK & Europe) / 14 days (Rest of world) before contacting us. Due to Royal Mail's missing parcel policy, we are not able to claim for a missing product until 25 days of the sending date has passed. If a purchase you have made has gone missing, we please ask you to also check with your local sorting office and surrounding neighbours before contacting us. If it is important that your product us to be received before a certain date and you would like to track is journey, we recommend that you purchase UK Next Day Guarantee or request a signed for service internationally by contacting us directly.
If you would like to contact us regarding a missing parcel, please email us at sales@equalearth.co.uk
We strive to keep all our customers happy. If you not satisfied with the purchase of your product we are happy to offer a refund or replacement within the 30 day limit of purchase.
Unfortunately for hygiene reasons we may not accept the return of opened cosmetic products.
When purchasing products we please ask that you double check against all measurements and are happy with the purchase before completion. We are happy to exchange items within 30 days as long as the item is in perfect condition.
If you wish to return or exchange a product to us we please ask that you comply with our return policy:
Return Policy:
If you wish to return/exchange an item, we please ask you contact us at sales@equalearth.co.uk to request a return/exchange
Products must be in perfect condition and sent back with the original tags and packaging.
A note must be included in the return parcel with your order details (NAME, USER ID, DATE OF PURCHASE, ADDRESS and THE REASON FOR RETURNING) Failing to do so may slow up the return process.
Faulty Goods
All products are carefully checked before they are packaged. However, if there are any problems with you order, contact us immediately via email. We allow 14 days from purchase to refund/exchange a faulty item. - sales@equalearth.co.uk
Returning Panama Hats
We understand that purchasing products online can be a little tricky, and for this reason we are happy pay the postage upon the first exchange. However any additional exchanges that may need to be made we ask the buyer is responsible for.
If you wish to return a panama hat, we ask you take care to send the parcel back as we will not accept damaged returns. We recommend sending the panama hat back with the original packaging, as well as making sure there is the protective card around the hat to ensure it will not be flattened. As well as ensuring it is sent back the most economical way (second class). If you had any additional items with your hat (such as a band, box or tube) please do NOT ship them back to us with the hat (unless requesting a refund).
We please ask that you enclose a note inside the parcel with your user ID, name, date of purchase, address and reason for returning. Failing to do so may slow up the return process.
If you have any questions about our return policy, please contact us at sales@equalearth.co.uk
Equal Earth is a fair-trade company that supports talented artisans from all over the world. Most of our products are handmade and ethnic - making them unusual and very often unique.
We have our own shop based in Gravesend Kent England, as well as an online webstore - www.equalearth.co.uk. We also sell on Amazon.
Purchasing our products will help support communities who are mostly living in poverty. We also support charities around the world, particularly those aimed at giving children a brighter future.
If you do not find a something this time please Add us to your Favourite Sellers. We very often see many unusual things so if there is something you're in search of, please feel free to drop us a message as we may be able to help - equalearth@gmail.com
You can find out more about us on Facebook and on Twitter.
You are also very welcome to visit our shop equal earth which is in Gravesend, Kent. Click The Picture For Our Google Maps Listing!!!
Phone: 01474 247973
E-Mail: queries@equalearth.co.uk
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