E-mail us for a return authorization and reason for your return within 30 days of receipt of product. Please provide your order number.
NationWide Distributors will accept returns for product purchased from us within 30 days from the date of purchase for a refund or replacement under the following conditions and with exceptions to below points.
Shipping charges are not refundable. Only the purchase price of the product is refundable. Customers remain responsible for the shipping and handling expenses incurred in shipping the item to them. If an item is offered with Free Shipping, it means that we are paying the freight on behalf of the Customer. In this case if that product is returned for a refund, the shipping expenses incurred, will be deducted from the refund.
We will have the cost of return shipping deducted from your refund if you use our postage-paid return label, unless the return is a result of our error. It typically takes up to two weeks to process cell phone returns after they arrive at our returns center. If you haven't received your refund after this period, please contact us so that we can further research the issue
We accept no responsibility for loss or damage items in return transit.
Buyer is responsible for all freight charges.
All damaged item claims, dead on arrival claims & shortage claims must be made within 24 hours of delivery or the claim may be voided.
All exchanges & returns & claims must be in original factory cartons, including all packaging materials, inserts, manuals, warranty cards (not filled-out) and all accessories.
Partial refunds/Restocking Fees
All returns are subject to 15-20% restocking fee.
Any unopened media item or non-media item in original condition that is returned more than 30 days after delivery: 80% of item's price.
Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item's price
