We accept payment through PayPal.
In order to speed up the process of ordering, you are advised to use a PayPal verified account to make the payment.
If you are shipping to an address other than your billing address, additional verification may be required by our Customer Proctection department. Please note that Joyfun Mobile reserves the right to deny the request to ship to an address other than the billing address.
Subject to the payment method, delivery details and other factors, we may ask for proof of payment/address/identify of customer before we continue processing the order. Further identification document may be also requested for new buyer with high amount of purchase to avoid fraud issue. Should you have any questions, please contact us.
Dispatch
Most items listed on the website are in stock. When items are in stock, we will dispatch your order within 48 working hours in our working days ( Monday to Friday ). In case we need to contact you or obtain further information from you to verify an order, we will notify you within 2 working day after you have placed the order. Under unforeseen circumstance that items are available for sales on the website but not in stock, your order will not be able to dispatch in 48 working hours, please allow us 2 to 3 working days extra for re-stocking the items of your order. If your order cannot be dispatched within 3 working days, we will inform you by email with an explanation as well as an estimated dispatch date.
Shipping Cost & Delivery Time
Joyfun Mobile offers free local shipping - Free Economy Airmail Shipping within United States, United Kingdom and Australia on your orders. With our Free Economy Airmail Shipping service, orders are normally delivered within 15 to 35 working days.
As an added value to our shipping services, we also provide different local premium services ( DHL / Fedex / TNT / UPS / PDP / Aramex / EMS ) for your selection during the checkout process. Additional shipping cost for the below value shipping service will be added to your total order amount.
1. Economy Express Shipping (5-10 working days delivery)
2. Insured Economy Express Shipping (5-10 working days delivery) = 2% of the order subtotal
Please note that the above delivery times are just estimated quotes by the shipping companies, hence we cannot be liable or held responsible for any delays after dispatch. Delays do happen occasionally as there are many uncontrollable factors in the process of shipment. Rest assured that Joyfun Mobile will do our utmost to limit any difficulties that may arise.
Our Shipping Partners
For United States Buyers
Your shipment may arrive by Hong Kong Post but unfortunately we aren't able to offer an option during checkout.
( 7 - 14 working days )
For United Kingdom Buyers
Your shipment may arrive by Royal Mail but unfortunately we aren't able to offer an option during checkout.
( 7 - 14 working days )
For Australia Buyers
Your shipment may arrive by Australia Post but unfortunately we aren't able to offer an option during checkout.
( 7 - 14 working days )
For Most North American / Europe / Asia / Middle East Buyers
Your shipment may arrive by Hong Kong Post, Singapore Post or PostNL but unfortunately we aren't able to offer an option during checkout.
( 15 - 35 working days )
For Russian Buyers
Your shipment may arrive by Ltella but unfortunately we aren't able to offer an option during checkout.
( 15 - 35 working days )
*Delivery time frame are approximate only. In any event of unforeseeable, extraordinary circumstances such as weather, strikes and lockouts, transportation and custom check may cause an delay in delivery time and Joyfun Mobile shall not be liable for such delay in delivery or any losses.
Liability of Shipping
For orders shipped with the basic shipping service (Economy Airmail Shipping), shipping companies only cover physical loss or damage of goods during transit* subject to the maximum liability specified in the terms and conditions of their service. Such liability will cease once the goods is delivered to the designated destination.Joyfun Mobile is not responsible for the aforementioned liability or any dispute arisen with regards to the delivery of goods. Nevertheless, we will do our utmost to assist you in any event that you need to contact the shipping companies to resolve a matter.
*If you are in receipt of a damaged or tampered parcel, you have to notify us within 48 hours of receipt. After this time, we will deem you to have received the parcel in good working condition and therefore we regret that all claims will not be proceeded thereof.
Insurance
For orders shipped with Insured Economy Shipping or Insured Priority Shipping, Joyfun Mobile will cover in full, any physical loss or damage of the goods during transit* up to the product value. You may opt for another shipment of the same goods as a replacement or a refund of product value, subject to satisfactory proof of physical loss or damage of the goods obtained from courier or any other related parties if deemed necessary.
*If you are in receipt of a damaged or tampered parcel, you have to notify us within 48 hours of receipt. After this time, we will deem you to have received the parcel in good working condition and therefore we regret that all claims will not be proceeded thereof.
Return Policy
Cancellation
You can only cancel your order when the order is still in processing status. Only cancellation request made by the means of submitting a eBay Request will be acknowledged. We do not acknowledge any cancellation requests by other means , i.e. through message and email.
In any event that the goods are packed or dispatched, you may still cancel the order due to change of mind; however an administration fee of USD $25 and a return shipping fee will be liable to you and be deducted from your refund. Upon receiving the goods, you may still cancel the order in accordance with our 14 day return policy.
Duplicated order
In any event that you find yourself having placed duplicated orders by mistake or due to system/network malfunction, please inform us before the order(s) is/are dispatched and we would cancel the duplicated order for you as per your request.
Fraudulent Order
We have procedures in place to detect any sign of testing or fraudulent orders. All alleged fraudulent orders will be subject to immediate cancellation whereas the respective user/visitor will be banned from our website unconditionally.
Security Check
As part of our effort to protect the interests of both buyer and seller, we may require you to provide further information or documentation to confirm the genuinity of your order. In any event that the aforementioned procedure is not completed within 5 working days after you placed the order, your order will be automatically cancelled.
Return Policy
14 Days Return Policy
You can exercise the right to return an order and opt for refund within 14 after day of receipt of the goods provided that such request is submitted to us by ticket within the aforementioned period. We will acknowledge receipt of your request and advise you the proper procedure of returning the goods of returning the goods to us. Your order(s) is/are eligible to a refund less an administration fee of GBP £15 subject to below conditions:
Goods are purchased from our website.
A request for refund notification is submitted to by ticket and received by us within 14 days upon you receiving of the goods.
Goods are returned with a copy of your receipt/invoice.
Goods are returned with a copy of your return authorisation number and form (along with the receipt/invoice)
Goods are unopened and hence in brand new-condition* (with all original packaging including all accessories and other material(s)).
Goods must be returned to our specified address within 10 days after we acknowledge your request.
No restocking fee will be applied to return which meets the above stated conditions. However, we reserve the right to deduct a restocking fee (shown below) from your refund if the return does not meet the condition(s) specified, in particular, 5 or 6 stated above.
Order amount Restock Fee
Below USD $600 USD $40
USD $600 or above 10% of order amount up to USD $360
After we acknowledge and confirm your return request, you are able to arrange courier to pick up the goods from delivery address of your order and have them returned to us. The freight charge will be deducted from your refund.
*Kindly note any headphones and earphones would not be covered under this return policy due to hygiene issue.*
Return of Faulty Item
You may return the goods to us if you find it faulty due to manufacturer fault, provided that the request is made within 14 days upon you receiving of the goods. We will acknowledge receipt of your request and advise you the proper procedure of returning the goods to us. You may opt for a full refund or replacement subject to below condition(s):
Goods are purchased from our website
A request for return notification is submitted by ticket and received by us within 14 days upon you receiving of the goods.
Goods are returned with a copy of your receipt/invoice.
Goods are in brand new condition (with all original packaging including all accessories and other material(s)).
Goods must be returned to our specified address within 10 days after we acknowledge your request.
Goods returned are confirmed to be faulty after our inspection.
No restocking fee will be applied to return which meets the above stated conditions. However, we reserve the right to deduct a restocking fee (shown below) from your refund if the return does not meet the condition(s) specified, in particular, 6 stated above.
Order amount Restock Fee
Below USB $600 USD $60
USD $600 or above 10% of order amount up to USD $360
After we acknowledge and confirm your return request, you are able to arrange courier to pick up the goods from delivery address of your order and have them returned to us. The freight charge will be deducted from your refund if the return does not meet the condition(s) specified, in particular, 6 stated above.
Return of Wrong or DOA Item
If you find yourself having received wrong or Dead on Arrival (DOA) goods, you must notify us within 14 days of receiving the goods. We will acknowledge receipt of your request and advise you the proper procedure of returning the goods to us. You may opt for a full refund or replacement subject to below condition(s):
Goods are not working straight out of the box. (DOA)
Goods are not what you have ordered. (Wrong goods)
For wrong goods received, the goods must be returned to us in unopened and unused condition with full and complete packaging including accessories and other material(s).
For DOA goods, the goods must be returned to us in original and undamaged condition with full and complete packaging including accessories and other material(s).
Goods must be returned to our specified address within 10 days after we acknowledge your request.
Goods returned are confirmed to be wrong or DOA after our inspection.
No restocking fee will be applied to return which meets the above stated conditions. However, we reserve the right to deduct a restocking fee (shown below) from your refund if the return does not meet the condition(s) specified, in particular, 6 stated above.
Order amount Restock Fee
Below USD $600 USD $60
USD $600 or above 10% of order amount up to USD $360
After we acknowledge and confirm your return request, you are able to arrange courier to pick up the goods from delivery address of your order and have them returned to us. The freight charge will be deducted from your refund if the return does not meet the condition(s) specified, in particular, 6 stated above.
Further Notes
1) You must take all reasonable care of the goods and return them in its original and undamaged condition.
2) Unless specified in the above Terms and Conditions, you agree to bear the cost(s) of returning the goods to our specified address. If you choose to have your order refunded we will refund you the total amount paid less postage, within 72 hours. This does not affect your statutory rights.
3) We are not responsible for any physical loss or damage of the goods during return transit.
4) Consumables, perishables or goods that are affected by hygiene are not eligible for return.
5) Due to the complexity of liquid crystal displays on handheld devices, dead or bright pixels may sometimes occur. If the following occurs within DOA period (14 days), then you can ask to replace the LCD - 5 or more dead/bright pixels anywhere on the liquid crystal display.
6) We reserve the rights not to accept a return if they do not satisfy the conditions stated in the return policy.
7) Any network related issue (e.g. SIM Card, availability, coverage, service, range etc.) of mobile phones and tablets will not be covered by Joyfun Mobile Faulty or DOA Return Policy.
8) Any issues caused by the firmware or software, modification to operating system, rooted or jailbroken to the phones or tablets will not be covered by Joyfun Mobile Faulty or DOA Return Policy.
What is an international / import version?
An international version item is a product not originally intended for sale in the US. They are also known as import models or international models. Depending on the country of origin, international versions of a product may differ from domestic versions in their default settings, packaging materials, language on packaging and instructions, AC adaptors and plugs, accessories, manufacturer warranty or other features. These products come in original manufacturer packaging but were intended for sale in a different country.
Why you might want to buy something not originally intended for sale in the US?
In some situations, the international versions can be less expensive than the US version. The difference in products across borders can be immaterial in nature, but for various reasons the merchants abroad may be able to offer the same item at a better price. You might also want the international version if you plan to travel to and use the product in the country where it was intended for sale or if the international version has different features that you prefer.
Why you might not want to buy an international / import version?
International versions might have plugs, adaptors, settings, or other features that are not compatible with standards in the UK. Also, some manufacturers might not provide a product warranty for international versions of their products purchased in the US, or use of the products in the US might invalidate the products’ warranties. You should carefully review the product information for an international version to ensure you a purchasing a product that meets your needs and expectations.
What if you want a warranty?
The international version may not include a US warranty as some manufacturers do not honor warranties for international version products but instead we will cover the warranty through our own company.
Up to 12-month Standard Warranty
Joyfun Mobile offers up to 12 months warranty on its products1, providing customers with the confidence and peace-of-mind when shopping on our website.
1For waterproof cameras, lens filters, memory cards, mobile phones, tablet pcs, computer, computer accessories, external storage, audio equipment and watches, we offer the standard 12-months warranty.
1For waterproof cases and flash remote, we only offer the standard 6-months warranty.
The warranty period starts from the invoice date, and hence includes the shipping and return shipping time as well as the repair duration.
For more details, please refer to the following terms and conditions of our warranty policy.
Terms and conditions
The warranty
Upon receiving and accepting your payment, we will provide you with cover for your purchase(s) as stated in this warranty.
The Joyfun Mobile warranty, once paid for, warrants the product to operate according to manufacturer's specifications for the period as stated above from the date of invoice.
What is covered
12 months parts and labour costs for the repair of a manufacture defect or fault in production, which lead to product malfunctioning.
12 months parts and labour costs for the repair of a fault in the material of the product, which lead to product malfunctioning.
1 month parts and labour costs for the repair of a fault in the material of Rechargeable Batteries
General Terms
- All warrantty requests have to be made via by opening a ticket.
- It is in your best interest to make a note of your product's item number and this should be quoted in any communication with Joyfun Mobile.
- If the product is returned to Joyfun Mobile, we will endeavour to ensure the safety of your product(s) while it is in our possession. However, whilst every effort will be made to return your product (and any film, tape, or other recordable media or accessory), Joyfun Mobile cannot accept any liability, nor pay any compensation for the loss of a particular item. You should retain any accessories not required for the repair.
- Joyfun Mobile warrants this product (excluding accessories, software, consumables such as, but not limited to, toner, ink sheets, paper and other consumables as defined by us) to be in good working order during the period of warranty.. The warranty is subject to proof of purchase; therefore you should retain your payment receipt (PayPal receipt is valid for this purpose).
- We may choose to replace your product if the cost of repair is not economical. In the case of the product no longer being available, we may choose to replace it with a similar product of the same or greater value. These values are determined by what the values are at the time of replacement.
- You must obtain an authorisation for repair from us first. The choice of repair is subject to Joyfun Mobile authorisation, and we may choose to specify a particular service centre.
- You must inform the service centre in writing if you change your address while your product is being repaired.
- You will be responsible for the cost of having the product returned to you if the fault of the product is not covered by this warranty.
- You will be responsible for the cost of inspections and diagnostic if the fault of the product is not covered by this warranty.
- You will be responsible for the cost of repair if the fault of the product is not covered by this warranty.
- Joyfun Mobile’s only obligation under this warranty is the provision of the service as set out above.
- You should take all reasonable precautions to safeguard your assets and property (including all software and data) and to minimise potential loss or disruption, including, where appropriate, making full backups of all your software and data and implementing virus checking controls.
- The warranty is not transferable to a third party.
Specific exclusions
Consumable products such as batteries and films are not covered by the warranty.
Products that are not electronic items or do not consume electricity(e.g. Bags, Lens Hoods, and etc) are not covered
Any repaired cost of carrier related issue (e.g. SIM Card, availability, coverage, service, range etc.) of mobile phones and tablets will not be covered by Joyfun Mobile.
Any issues caused by the firmware or software, modification to operating system, rooted or jailbroken to the phones or tablets will not be covered by Joyfun Mobile Warranty Policy.
General exclusions (what's NOT covered)
- Wear and tear
- Damage caused by impact, shock, fall, sand, dust, dirt, dampness, leaking batteries, fire, theft, attempted theft, vandalism, acts of war or terrorism, corrosion, water contamination or ingress, frost, flooding, winds, earthquakes, lightning or other adverse weather conditions
- Any accidental or malicious damage
- Any damage due to exposure to moisture, dampness or extreme thermal environment conditions
- Improper usage, storage or handling of the product
- Any damage due to opertaing with incorrect or irregular voltage supply
- Any breach of the terms and conditions of this warranty or the contract terms
- Failure to follow our written instructions for the product, or those of the manufacturer’s
- Damage or defect due to wilful neglect or negligence by anyone other than us
- Loss of quality, degradation of performance or actual damage that results from the use of spare parts or other replaceable items (such as consumables) that are neither made nor recommended by the manufacturer
- Modification to the product and/or software, by someone other than our representatives
- The product serial has been removed or made illegible
- Connection of other fittings, accessories, equipment or software to the product which were not approved by us
- External causes out of our control which may include accidents, fire disasters or burglaries
- Repair or cleaning by unauthorized personnel
- Any malfunctions or specific requirements of any other item of hardware or software which you added to the product that was not included in the contract
- Correction of errors for any non-Joyfun Mobile or original manufacturer proprietary software
- Loss or damage of data
- Attaching the product to a network not approved by us, or if you have made changes to your operating or network system
- Not installing any error correction that is issued for the software
- Use of which is not designed
- Damaged Display on Screen (LCD) due to improper usage
- Non-Manufacturer defect on Lenses
- Liquid damage
- Damage due to improper packing during shipment to service center or service agent
Special Note for Waterproof Mobile Phones
The warranty does not cover defects or damage resulting from accident, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress. Joyfun Mobile will not be held liable for any defects or damage on any other item(s) used in conjunction with this product.
Special Note for Waterproof Cameras/ Casings / Bags
Damages due to impact, exceeding recommended depths, etc. would void the warranty. Please be advised that the warranty offered is strictly for the purchased item only. Joyfun Mobile will not be held liable for any defects or damage on any other item(s) used in conjunction with this product.
About US
Joyfun Mobile is a global online shop for all brands of consumer electronics and gadgets sourced from all over the world. We will do our utmost to provide the best price possible for each item listed on our shop to ensure that shopping on our site could be fun, cheap and stress free.
Joyfun Mobile has been providing online shopping services for more than 5 years and now we have a total of 5 online stores operated in Australia, the United Kingdom, USA, Hong Kong, China which we have already served more than 100,000 satisfied customers. All of our customers are delighted by our fast delivery service and customer service, which you may visit our sister company’s review for your reference.
Why Buy from US ?
Joyfun Mobile promises to offer low prices across all consumer electronics products to our valued customers. To ensure that our customers have excellent online shopping experiences at Joyfun Mobile, all our products are 100% original and brand new. All our prices have no hidden cost. We offer free shipping, with 48 working hours dispatch, for all in-stock item. With our eBay message support, you can get a response from our professional customer service team immediately. By paying through PayPal, you can make your purchase even easier, faster and safer. Joyfun Mobile also offers 14 days return policy and 12 months warranty for majority electronics products. That is why you can trust us with your purchases!
Why are our Price Cheaper ?
Our products are sourced form overseas with markets featuring a much greater economy of scale. By sourcing the products cheaply and cutting out local wholesalers, we can offer you better prices.
Are your Products Genuine ?
Absolutely !!! All of our stock is 100% genuine, 100% legitimate. All of out items are new and unused and come with all of features.
